Spa Manager

Position: Spa manager Level: 2
Business Unit: La Sinfonía De Rey Hotel & Spa
Department: Spa
Report to: Hotel manager


I- JOB SUMMARY
Be responsible for spa operation to ensure that it achieves the highest level of service standard as well as guests and staff satisfaction. It is also requested to develop, implement SPA policies and procedures, set goals, plan actions for short and long-term strategies.
II- JOB SPECIFIC TASKS
• Plan for future staffing needs and assist HR in recruitment.
• Prepare and administer induction program for new staffs.
• Produce efficient rosters of staff schedules.
• Ensures training needs analysis of staff is performed as well as provides input for probation and disciplining staff is performed when necessary.
• Manage and carry out procedures, be knowledgeable of treatments, and ensure all treatments comply with current legislation and hotel standards
• Ensure client experience is proficient including bookings, payments, and consultation cards.
• Managing spa team members to ensure high motivation, provision of high quality service and ongoing development.
• Co-ordinate the preparation of the departmental annual budget, including anticipated revenue and expenses.
• Monitor and control budgets and expenditure within the spa, support finance admin with the accurate and timely financial reports.
• Manage customer feedback effectively to ensure continuous service and program improvement.
• Instill brand values and standards to maintain quality on a daily basis.
• Ensure guests receiving friendly and consistent personalized service from all team members.
• Respond to audits ensuring continual improvement target/requests to be achieved.
• Maintain awareness of department security related to cash, stock and equipment and ensure all department standards and procedures are followed.
• Other tasks assigned by manager.

• Bachelor’s degree in Business Administration or Degree / Diploma in hotel/hospitality management
• Minimum of 3 to 5 year’s experience as a Spa Manager in a luxury hotel or a well established SPA brand
AND
1- Personal Effectiveness
• Appearance: Exhibit self-confident, well-groomed and dressed in a business smart manner.
• Personality: Warm, welcoming, smiling and pleasant of approach
• Excellence in communication skills: verbally, listening and writing

2- Create Team Focus
• Build relationships
• Facilitate open communication
• Foster teamwork

3- Build Competitive Advantage
• Create strategic alignment
• Drive business results
• Foster customer focus
• Commit to excellent service quality

4- Create High Performance Culture
• Able to multi-task and to set clear priorities
• Take ownership
• Results oriented

5- Lead People Development
• Attract, develop and retain talent
• Inspire trust and motivate others
• Support organizational learning

- In accordance to Company's Policy.

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