Operations Optimization Specialist

– Continuously optimize and innovate the operation procedures, cut time, costs and increase customer satisfaction.

– Collaborate with business development, tech leaders, designers, marketing manager, operation manager to develop and optimize:

• Product Management: Concepts, functions, flow, features, inventory.

• User experience, user interface, usability, content, front-end, back-end.

• Business strategy, business model, CRM system.

– Monitor daily operation progress, set operation KPIs and take actions to improve operation quality. Set operation goals and objectives with directors.

– Have the chance to cooperate and have daily / weekly discussions with CEO, CTO, CFO, COO, Client Services Team Leader, Sales team leader to understand customer viewpoints and make the plan for operation department.

– Solid interpersonal skills, especially in Problem Solving and Decision Making. 

– Strong analytical skill.

– Self-motivated and open-minded.

– Ability to multi-task and work independently under tight deadlines.

– Detail-oriented, strong organizational skills.

– Ability to interact effectively with a wide range of staff throughout the company.

– Position requires proficiency in Excel.

– Extensive travels may be required depending upon the position.

– Junior or Senior (1-4 years working experience): 600$-1000$/month

– Fresher (under 1 year working experience): 400$-600$/ month

– Intern: 5.000.000 VND / month

– Other benefits: As by Vietnam Law;