★☆★ [URGENT] Customer Experience Representative - Fresh Graduates ★☆★

This position opens for fresh graduates and/or young candidates who are dedicated in customer service, have proven ability to deal with problems in a calming manner, possess positive service mindset with clever communication.

***BENEFITS:
- Chance to learn and get experience from International environment and the #1 recruitment website in Vietnam
- Receive on-the-job training, mentoring and coaching from Customer Experience Specialist to develop career path
- Interesting training program: Time Management, Problem Solving, Service excellent culture…
- Various Exciting Team activities: Team building, Company trip, Annual party…
- Be entitled to at least 15 days of annual leave
- Performance and salary review twice a year

***RESPONSIBILITIES:
Your mission is to bring "WOW Service" to customers mainly via email & computer system:

1. Customer Experience:
- Trouble shoot problems happen to customers on website
- Support & improve customer experience via live chat, email, hotline.

2. Customer Satisfaction:
- Proactively study jobs online and advise to help customers recruit effectively.
- Search matching CVs with Job Description from database to increase customers’ satisfaction

3. Service Excellence Culture:
- Generate and in charge of some initiatives to promote and strengthen company’s service culture.

4. Special projects:
- Assist in ad-hoc projects such as: screening candidate's profiles, phoning candidates to update their CVs, creating HR contents....
- Support users for E-Learning platform via hotline, live chat and email

- Fresh-Graduated or 1 year experience is preferred
- Good English
- Have strong objective to follow Customer Service as long-term career
- Find happiness in supporting others with calming manner
- Be patient, careful & detail oriented
- Able to work under high pressure
- Team player as well as independent worker

***Working time: 9 : 00 am - 6 : 00 pm from Monday to Friday (May require to work in evening shifts and on Saturday/Sunday). Total working hours: ~40hrs/week.

*** Short-listed candidates will be contacted for a phone-interview.

- Performance and salary review twice a year
- Attractive training courses & on-the-job training to develop career path
- Fun, engaging and professional working environment, with various team building occasions

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