Warehouse Supervisor

REPORTS TO : Manager, Operation
SUPERVISE : Warehouse Assistant

PURPOSE / OBJECTIVE (OF THIS POSITION):
To execute warehouse related daily activities in order to achieve company’s KPAs & KPIs as part of corporate objectives

JOB RESPONSIBILITIES:

Part 1 – Primary roles of the job which are measurable and may be used as part of KPIs
1. Effectively supervise & coordinate daily activities of warehouse nationwide in order to meet departmental objectives.
2. Conduct on the job training for new staff and monitor the staff’s progress
3. Assist and monitor the inventory & conduct regular stock takes & reconciliation in retail store in order to achieve inventory accuracy
4. Effectively manage, checking & resolving outstanding payments blonde
5. Monitor the operations of the retails section to achieve sales objective for every activities
6. Ensure accurate maintenance of sale order records are maintained and updated, accurate system entry and accurate physical stock vs system
7. Assist with preparation of paperwork for goods delivery
8. Coordinate and schedule delivery goods to distributors
9. Assist with maintaining stock accuracy and correct level of inventory
10. Ensure regulatory requirements towards goods are met before delivery
11. Assist with goods clearance from the customs

Part 2 – Secondary roles which support the primary roles above
1. Handle the customer enquiries, collect customer feedback as well as provide relevant information to customer in order to meet customer satisfaction at all times
2. Supervise and provide guidance to new team member
3. Manage and monitor Stockist sales submission flow & timely update Stockist Sales Details and effectively resolve stock discrepancies in the Stockist Invoice
4. Handle all sales/ stocks transactions including handling of Walk-in sales, Stockist Sales report, Staff Purchase, Staff Claim, Product Exchange, Consignment D/ O, etc.
5. Assist in product bar-code printing
6. Timely feedback and report on Stockist performance & daily operational issues to ensure operation effectiveness
7. Plan a daily stock display & replenishment schedule to ensure sufficient stocks to cater to customer’s demand in retail store.
8. Effectively maintain and keep proper filing system of all documents
9. Work closely with superior through effective teamwork
10. Any other duties as assigned by the immediate superior
11. Proactive in supporting other departments and company activities

Qualification:
1. Possess SPM qualification or higher.

Experience:
1. Preferably with 3 year working experience in service related field or customer services orientated trading/retail environment or warehouse operations
2. Preferably possess working experience in multi-level marketing environment

Skills & Knowledge:
1. Ability to supervise a team of staff
2. Ability to use Microsoft Words, Excel & Power Point
3. Ability to communicate in English
4. Organized, multi-task, good problem solving skills and detail-oriented

Behavioral Traits – State the type of personality required to fit the job:
1. Good personality
2. Good communication skills
3. Positive attitude
4. Team player

- In accordance with company policy
- Premium Healthcare Plan

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