Vietnam In-Destination Sales Manager

POSITION PURPOSE
Vietnam In-destination Sales Manager is responsible for taking the retail business forward, providing vision, inspiration and professionalism of the highest standard; for seeking out new ways to increase and develop business opportunities, product development; and for creating and maintaining an environment where all employees develop and excel.

JOB SPECIFICATIONS
Accountabilities Deliverables
Business development
• Develop and implement strategy to increase sales of domestic, outbound, MICE, corporate and online retail travel.
• Identify new opportunities and create new Points of Sales
• Build and motivate In-destination sales team to meet or exceed their targets and ensure profitability of the company
Marketing and PR
• Develop and implement an annual marketing plan
• Attend and organize media/PR events as necessary to increase brand awareness
• Develop content, production and distribution of all marketing and communi-cation materials
• Ensure the quality of the presentations used by tour desk staff is profes-sional
Financial management
• Establish budgets and performance criteria
• Review progress and implement tactical strategies as necessary
• Oversee regular audits
HR management
• Recruit, develop and train employees to work on tour desks and as hotel reps
• Manage employee performance and develop positive working environment
Customer service
• Provide timely and accurate information and excellent support to external customers (suppliers and clients) as well as internal customers (BT operating offices, colleagues, tour leaders and guides)
• Service all internal and external inquiries professionally and efficiently within 24 hours or according to business needs
• Resolve customer service issues to customer’s satisfaction with appropriate corrective and preventive measures
• Develop quality monitoring programmes (mystery shoppers, customer satis-faction survey, etc.)

Knowledge
- Graduate with 3 years of experience leading a direct sales team
- Track record of strong sales and business development
- Experience in sales and business development
- Experience managing staff and developing relationship
- Extensive product knowledge
- Solid teamwork and communication (both verbal and written skill)
- Ability to work with budgets/ numbers
- Fluent in English, Microsoft office, computer skills

Skills
- Outstanding sales skill, management skill, organizational skill
- Quick learner and takes initiative
- Excellent communication and writing skills
- Excellent interpersonal skills across a variety of cultures
- High standards of customer service, high attention to details
- Able to work under pressure and juggle multiple tasks
- Flexible and able to work with uncertainties and changing priorities
- Effective negotiation skill
- Able to problem solve and make decisions
- Able to work independently and with a team

Attitude
- Motivation/ Creative/ Proactive
- Passion for travel BT style
- Willingness to travel to trade shows and business trips when required
- Able to work flexibly including outside office hours when required

- Attractive salary and bonus
- Health insurance and Social insurance regulated by Vietnam Labor Law
- Professional, dynamic working environment

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