UX & Engagement Manager
Mức lương: Thỏa thuận
Đã hết hạn nộp hồ sơ - 153 lượt xem
Ngày cập nhật: 17/03/2020
Thông Tin Tuyển Dụng
Hình thức làm việc: Toàn thời gian
Chức vụ: Trưởng nhóm
Ngành nghề: Tổ chức sự kiện/Quà tặng, Marketing/Quảng cáo, Ngân hàng/ Tài chính
Mô tả công việc
[UX RELATED]
- Work across technology solutions, and platforms (web, app, other digital & offline channels) to create and drive omnichannel & consistent UX that interacts with the brand & product
- Analyze and identify customers’ needs & insight from current end to end customer queries & journey, develop the new CX framework to improve overall CX across channels – both online & offline – to promote new business potentials and growth of business.
[ENGAGEMENT RELATED]
- Formulate cost-effective customer engagement strategies to help Operations’ CS team minimize negative customer queries, ensure seamless - CX among both customer prospects & customers, therefore improve marketing effectiveness and upsell/cross sell opportunities where possible
[FINANCIAL RESPONSIBILITIES]
- Ensure that designated practices, annual product and consumer targets and KPIs are met.
- Work across technology solutions, and platforms (web, app, other digital & offline channels) to create and drive omnichannel & consistent UX that interacts with the brand & product
- Analyze and identify customers’ needs & insight from current end to end customer queries & journey, develop the new CX framework to improve overall CX across channels – both online & offline – to promote new business potentials and growth of business.
[ENGAGEMENT RELATED]
- Formulate cost-effective customer engagement strategies to help Operations’ CS team minimize negative customer queries, ensure seamless - CX among both customer prospects & customers, therefore improve marketing effectiveness and upsell/cross sell opportunities where possible
[FINANCIAL RESPONSIBILITIES]
- Ensure that designated practices, annual product and consumer targets and KPIs are met.
Yêu cầu ứng viên
- Minimum bachelor’s degree in business administration, Economics, Marketing, Computer Science, Creative Design, Engineering or any other related field.
- Min 3 years of solid experience in product industry, spearheading consumer engagement, consumer experience, information architecture, CX design, or digital consumer marketing
- Experience in working together with creative team of designers, researcher, operations/IT/MKT professionals
- Excellent communication in both Vietnamese & English as it involves a large amount of interaction with stakeholders of all levels within the company, vendors & customers
- Strategic & creative thinking
- Good project management
- Sound knowledge and proficiency in presentation & office software
- Sound analytical skills
- Good interpersonal & people skills
- Good eye for the creative works is highly appreciated.
- Min 3 years of solid experience in product industry, spearheading consumer engagement, consumer experience, information architecture, CX design, or digital consumer marketing
- Experience in working together with creative team of designers, researcher, operations/IT/MKT professionals
- Excellent communication in both Vietnamese & English as it involves a large amount of interaction with stakeholders of all levels within the company, vendors & customers
- Strategic & creative thinking
- Good project management
- Sound knowledge and proficiency in presentation & office software
- Sound analytical skills
- Good interpersonal & people skills
- Good eye for the creative works is highly appreciated.
Quyền lợi được hưởng
- 13th month salary
- 15 - 20 days
- KPI Bonus 3 - 5 month salary
- 15 - 20 days
- KPI Bonus 3 - 5 month salary
Cách thức ứng tuyển
Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp
Giới thiệu về công ty

FE Credit
REE Tower, 9 Doan Van Bo, District 4, Ho Chi Minh City
Người liên hệ: Mr. Trâm
REE Tower, 9 Doan Van Bo, District 4, Ho Chi Minh City
Người liên hệ: Mr. Trâm
We were founded as Consumer Finance Division of Vietnam Prosperity Joint-Stock Commercial Bank (VPBank). In 2015, we successfully transferred to an independent company with the Brand FE CREDIT. Since then, we continuously have been enlarging and taking the leadership of consumer finance market in Vietnam. Our success is built on ...Chi tiết
We were founded as Consumer Finance Division of Vietnam Prosperity Joint-Stock Commercial Bank (VPBank). In 2015, we successfully transferred to an independent company with the Brand FE CREDIT. Since then, we continuously have been enlarging and taking the leadership of consumer finance market in Vietnam. Our success is built on serving the best sake of our customers; we are keen on designing new products with add-on values to customers with our philosophy of Fast and Easy. We have long nourished the determination to professionalise our operations. We embrace a strong organisational culture with a shared aspiration and values which allows us to act as a united and focused company. FOCUS – UNITY – SIMPLICITY – OWNERSHIP See yourselves in a new light In essence of joining our company, you will be given the scope to seize every opportunity and helped to acquire specific competencies you’ll need to succeed either you wish to go wide or go deep. Our company prides ourselves on our underpinned principle of nurturing people in not only HR policies but also in our culture. We value innovations and we need people to work on initiatives and carry on our business vision of operating excellence and market leadership. Alongside with these, we believe our staff members deserve a good working condition, so that in addition to social health insurance you will be accessible to health and accident insurance and will be eligible to join in team building every year. We also value your efforts; for this reason, we give you both financial and non-financial rewards such as: KPI bonus, Best Initiatives, Best performer or Best manager of the year, etc. COMPANY'S BENEFITS Financial support: - Probation with full salary - Lunch allowance - Wedding support - Family funeral support - 13th month salary + KPIs bonus - Performance rewards and awards Insurance: - Accident insurance - Health insurance Events and activities: - Christmas - Year End party - Team Building - Family Day - Sport Day Ẩn chi tiết
Bạn đang xem tin việc làm UX & Engagement Manager trong ngành được tuyển dụng tại bởi FE Credit. FE Credit đang cần tuyển 0 người nhân sự với hình thức làm việc: Toàn thời gian cố định. Yêu cầu kinh nghiệm Không yêu cầu. Website tìm việc làm timviec24h.vn cập nhật tin UX & Engagement Manager cách đây lúc 15/04/2020 00:00:00. Người tìm việc lưu ý không nên đặt tiền cọc khi xin việc . Chúng tôi luôn cố gắng đưa tin tức tuyển dụng nhanh và chính xác nhất cho bạn.
FE Credit
Địa chỉ: REE Tower, 9 Doan Van Bo, District 4, Ho Chi Minh City
Quy mô: Hơn 10000 nhân viên