[Urgent] Technical Specialist (Via Phone)

- Managing large amounts of incoming call, other customer’s inquiries from website, email, social pages…
- Handling customer contacts, providing appropriate product, system, solutions for customers; Following up to ensure customer satisfactions.
- Monitoring Relationships with existing customers through CRM systems
- Analyzing and reporting
- Analyzing and executing multi-channel marketing campaign through CRM systems via email, sms, zalo and social media with automation marketing (birthday campaigns, satisfaction survey campaigns, Thank-you letter for their orders

- Bachelor/College in Civil or Constructions or Engineering
- Open for Fresh graduate
- Prefer relevant experience in customer service and contact center, preferably in building material industry
- Strong Communication skills along with a customer-oriented attitude.
- Good in speaking and writing in both Vietnamese & English.

- Attractive Salary
- Healthcare Plan
- Phone, Laptop, and other allowances

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