[Urgent] IT Technical Support
Mức lương: Thỏa thuận
Đã hết hạn nộp hồ sơ - 131 lượt xem
Ngày cập nhật: 12/04/2019
Thông Tin Tuyển Dụng
Mô tả công việc
- The Technical Support resolve customer technical issues of moderate complexity in a timely and effective fashion
- Be responsible as a back office support to On - Site System Management, POS MT
- Developing SM/ POS Operating Manual, updating quarterly to match with reality of services demands
- Monthly/ quarterly training to SM Staff about Trial - Error, new technical Trend for improvement SM Services
- Implementing a Monthly Site observe for listening issue/ difficult of employee, arrange the solutions for supporting on time and effectiveness
- Planning future improvements, suggesting IT upgrade solutions to Managers
- Providing support, including other documentary and technical supports
- Support to Team Manager for developing area of business and sales Target of Company
- Other tasks as assigned by Managers
- Be responsible as a back office support to On - Site System Management, POS MT
- Developing SM/ POS Operating Manual, updating quarterly to match with reality of services demands
- Monthly/ quarterly training to SM Staff about Trial - Error, new technical Trend for improvement SM Services
- Implementing a Monthly Site observe for listening issue/ difficult of employee, arrange the solutions for supporting on time and effectiveness
- Planning future improvements, suggesting IT upgrade solutions to Managers
- Providing support, including other documentary and technical supports
- Support to Team Manager for developing area of business and sales Target of Company
- Other tasks as assigned by Managers
Yêu cầu ứng viên
What You’ll Need:
- Minimum 3 years experience in similar role
- Technical troubleshooting and issue documentation
- Experience or understood of Cisco, Fortinet networking products (bester if have CCNA certification level).
- Understood of most of the following OS: Windows server or Red Hat including practical experience in a corporate environment serving customers.
- Knowledge of firewalls, load balancing, WAN technologies, software-defined/ virtualized networking, unified networking, multi-context networking devices and application delivery controllers.
- Experience with one or more CRM or ticket tracking systems
- Customer service - effectively communicate both verbally and written
- English Communication
- Initiative, tenacity, and a passion for supporting customers
- Ability to prioritize and manage a high workload within a fast paced environment
- Able to work independently whilst also contributing to the team
- Minimum 3 years experience in similar role
- Technical troubleshooting and issue documentation
- Experience or understood of Cisco, Fortinet networking products (bester if have CCNA certification level).
- Understood of most of the following OS: Windows server or Red Hat including practical experience in a corporate environment serving customers.
- Knowledge of firewalls, load balancing, WAN technologies, software-defined/ virtualized networking, unified networking, multi-context networking devices and application delivery controllers.
- Experience with one or more CRM or ticket tracking systems
- Customer service - effectively communicate both verbally and written
- English Communication
- Initiative, tenacity, and a passion for supporting customers
- Ability to prioritize and manage a high workload within a fast paced environment
- Able to work independently whilst also contributing to the team
Quyền lợi được hưởng
- Attractive salary, 13 months based on working months
- 12 days + 1 day of Establishment Date, Flexible policy for leave application
- Premium Health Insurance, Health Check, Personal Care Gifts, Team Building, Tech Skills Training
- 12 days + 1 day of Establishment Date, Flexible policy for leave application
- Premium Health Insurance, Health Check, Personal Care Gifts, Team Building, Tech Skills Training
Cách thức ứng tuyển
Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp
Giới thiệu về công ty
LOTTE DATA COMMUNICATION COMPANY LIMITED VIETNAM
31th Floor, West Tower, 54 Lieu Giai Street, Ba Dinh District, Ha Noi/11F, Petro Land Tower, 12 Tan Trao Street, Tan Phu Ward, District 7, HCMC
Người liên hệ: Ms. Hai Yen
31th Floor, West Tower, 54 Lieu Giai Street, Ba Dinh District, Ha Noi/11F, Petro Land Tower, 12 Tan Trao Street, Tan Phu Ward, District 7, HCMC
Người liên hệ: Ms. Hai Yen
Being a boost engine of LOTTE Group which carries out the best performance in business areas of distribution, manufacturing/construction, chemicals, finance and service, LOTTE DATA COMMUNICATION is a company specialized in IT services and is leading the informatization of 21 C. Since the establishment in 1996, LOTTE DATA COMMUNICATION is ...Chi tiết
Being a boost engine of LOTTE Group which carries out the best performance in business areas of distribution, manufacturing/construction, chemicals, finance and service, LOTTE DATA COMMUNICATION is a company specialized in IT services and is leading the informatization of 21 C. Since the establishment in 1996, LOTTE DATA COMMUNICATION is maximizing the business value of our clients by enhancing the level of informatization with our organized IT services including System Management(SM), System Integration(SI), IT consulting and e-biz. Ẩn chi tiết
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LOTTE DATA COMMUNICATION COMPANY LIMITED VIETNAM
Địa chỉ: 31th Floor, West Tower, 54 Lieu Giai Street, Ba Dinh District, Ha Noi/11F, Petro Land Tower, 12 Tan Trao Street, Tan Phu Ward, District 7, HCMC
Quy mô: 100-499 nhân viên
Việc làm tương tự
[Urgent] IT Technical Support
Mức lương: Thỏa thuận | Hạn nộp hồ sơ: Đã hết hạn nộp hồ sơ