[URGENT] Customer Service Executive

• To handle and follow up customers' order. To response and ensure the customer enquiries and requests are addressed in a timely manner
• To coordinate with sales team, other internal teams, suppliers to ensure the product quality and customers’ requirements are met
• To handle customer complaints according to the Company procedures and service standard.
• To communicate with sales team and key vendors regarding the latest development of the customers and to maintain updated customer profile information
• To proactively share among team members on new product / system knowledge and on lessons learnt from the mistakes to improve quality of the whole team
• To assist and back up other team members and provide supports and report to Supervisor

• Bachelor’s degree.
• 0-2 years related experience. Lead experience preferred.
• Strong written, verbal skills in English (Japanese/ Chinese/ Korean is an advantage)
• Understanding of applicable computer systems, such as Microsoft Office, Lotus Notes, and function specific software.
• Excellent customer service skills.
• Strong presentation experience and skills.

- Attractive Salary, Quarterly Bonus
- Individual Insurance

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