[Urgent] - Call Center Director - Vietnamese

Work location: District 1, HCMC
*** We looking for high level position, we need people with good experience in telemarketing/telesales management of more than 60 pax.
• Manage a team of telemarketers to achieve the Company’s target of attending couples to each of the Company’s events which are held on a daily basis (from Tuesday to Sunday).
• Create a process workflow for telemarketing, follow-up and qualification of leads.
• Develop call scripts for telemarketer’s use with lead generation and qualification.
• Assist to create team compensation structure and performance metrics.
• Supervise telemarketers in persuading the customers to come to the events held by company.
• Interface closely with the sales and marketing department.
• Use data driven reporting to optimize telesales and telemarketing operations.
• Maintain accurate detailed and applicable contact data in the database. Work for increasing the call results to meet the company’s targets as set from time to time.


BENEFITS
• Fantastic environment with over 60 enthusiastic staffs in the tourism and leisure industry
• Full professional training is given. Opportunity to travel overseas to visit and work (subject to targets) in our offices and resorts in Australia.
• Opportunity for rapid growth to Management for the high qualified and suitable candidates.
• Career opportunities in one of the largest Resorts and Club Management Group in the world and the biggest in Australia, to be able to optimize abilities and develop career.
• Insurance based on Vietnam Labor Law.
• 02-month probation. Term of contract: Long-term contract.
• High salary + commission (could up to 4000USD)

SKILLS & QUALIFICATIONS
• Age: >35
• Nationality: Vietnamese
• Good communication skills in English & Vietnamese and on phone.
• Work closely with the BOD and Sales Director
• Understand Ha Noi’s and HCM’s clients mindset
• Good team player & fast learner; positive mindset.
• Control and supervise all the telesales activities.
• The key purpose is to develop, lead and manage Telesales Team.
• Build & develop relationship with team
• Making reports as requested.
• Implementation of any process which helps improves process efficiency.
• People development, coaching, training and motivation.
• All KPIs and detailed scopes of work will be assigned by Head of Sales Department;

- Competitive Salary and Bonus (Up to $4,000)
- Working in professional environment
- Training & development opportunity

Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp