UPS Customer Care Representative

SUMMARY:

Reports directly to a Supervisor as their direct manager. Act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.


ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manage large amounts of incoming calls/ emails from customer.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

QUALIFICATIONS AND REQUIREMENTS:

Education: Bachelor's Degree preferred.

Skills, Knowledge, & Abilities:

• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multi-task, prioritize, and manage time effectively
• Excellent communication and presentation skills
• Strong phone contact handling skills and active listening

- Annual salary review, Year-end bonus
- Social insurance, health insurance, unemployment insurance and other benefits
- Dynamic working environment with competitive remuneration

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