Unit Head of Credit Card Usage, Loyalty, Recurring Payments & Retention
Mức lương: Thỏa thuận
Đã hết hạn nộp hồ sơ - 86 lượt xem
Ngày cập nhật: 09/10/2019
Thông Tin Tuyển Dụng
Mô tả công việc
• Drive usage programs including discounts, special offers, and usage platforms on an end to end basis including concept, execution and fulfillment. Generate spends of over VND 20 T in 2019.
• Create a robust card spend activation program by introducing various usage offers. To create a well defined EMOB (Engagement Based on Month on Books) schedule to influence behavior of customers. The incumbent is expected to also leverage digital capabilities to further increase Ecom spends and customer engagement
• Use the loyalty engine to ramp up card spends and usage including new offers and create new ongoing benefit platforms relevant to our cardholders.
• Manage recurring payments such as bill payments, insurance payments etc. Build continuous engagement with customers and enhance stickiness through low value recurring payments. Increase the process efficiency of small value payments and making the customer experience seamless.
• Manage Customer Life Cycle Management (CLCM) of the card portfolio including all portfolio actions that drive activation, usage, upgrade and retention.
• Manage Anti Attrition measures and work with digital team to continuously engage with customers through digital media and improve service delivery thereby reducing attrition
• Create a robust card spend activation program by introducing various usage offers. To create a well defined EMOB (Engagement Based on Month on Books) schedule to influence behavior of customers. The incumbent is expected to also leverage digital capabilities to further increase Ecom spends and customer engagement
• Use the loyalty engine to ramp up card spends and usage including new offers and create new ongoing benefit platforms relevant to our cardholders.
• Manage recurring payments such as bill payments, insurance payments etc. Build continuous engagement with customers and enhance stickiness through low value recurring payments. Increase the process efficiency of small value payments and making the customer experience seamless.
• Manage Customer Life Cycle Management (CLCM) of the card portfolio including all portfolio actions that drive activation, usage, upgrade and retention.
• Manage Anti Attrition measures and work with digital team to continuously engage with customers through digital media and improve service delivery thereby reducing attrition
Yêu cầu ứng viên
• Post graduate MBA (preferably with Marketing specialization) with very high acumen for numbers and analysis.
• At least 10-12 years of solid experience in MNC banks such as Citibank, HSBC or large banks such as Vietin Bank, Sacombank, Vietcom Bank etc.
• Complete understanding of the cards customer life cycle management, segment dynamics, usage and loyalty programs for credit cards, risk and reward metrics for cards business, anti-attrition and customer retention strategies. Specialized understanding of the cards spends program and its impact on ENR build up, portfolio actions and their impact on product profitability.
• Team management, external partnership management, Influencing, negotiating, driving , leading.
• At least 10-12 years of solid experience in MNC banks such as Citibank, HSBC or large banks such as Vietin Bank, Sacombank, Vietcom Bank etc.
• Complete understanding of the cards customer life cycle management, segment dynamics, usage and loyalty programs for credit cards, risk and reward metrics for cards business, anti-attrition and customer retention strategies. Specialized understanding of the cards spends program and its impact on ENR build up, portfolio actions and their impact on product profitability.
• Team management, external partnership management, Influencing, negotiating, driving , leading.
Quyền lợi được hưởng
- 13th month salary
- 15 - 20 days
- KPI Bonus
- 15 - 20 days
- KPI Bonus
Cách thức ứng tuyển
Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp
Giới thiệu về công ty
FE Credit
REE Tower, 9 Doan Van Bo, District 4, Ho Chi Minh City
Người liên hệ: Ms. Hằng
REE Tower, 9 Doan Van Bo, District 4, Ho Chi Minh City
Người liên hệ: Ms. Hằng
We were founded as Consumer Finance Division of Vietnam Prosperity Joint-Stock Commercial Bank (VPBank). In 2015, we successfully transferred to an independent company with the Brand FE CREDIT. Since then, we continuously have been enlarging and taking the leadership of consumer finance market in Vietnam. Our success is built on ...Chi tiết
We were founded as Consumer Finance Division of Vietnam Prosperity Joint-Stock Commercial Bank (VPBank). In 2015, we successfully transferred to an independent company with the Brand FE CREDIT. Since then, we continuously have been enlarging and taking the leadership of consumer finance market in Vietnam. Our success is built on serving the best sake of our customers; we are keen on designing new products with add-on values to customers with our philosophy of Fast and Easy. We have long nourished the determination to professionalise our operations. We embrace a strong organisational culture with a shared aspiration and values which allows us to act as a united and focused company. FOCUS – UNITY – SIMPLICITY – OWNERSHIP See yourselves in a new light In essence of joining our company, you will be given the scope to seize every opportunity and helped to acquire specific competencies you’ll need to succeed either you wish to go wide or go deep. Our company prides ourselves on our underpinned principle of nurturing people in not only HR policies but also in our culture. We value innovations and we need people to work on initiatives and carry on our business vision of operating excellence and market leadership. Alongside with these, we believe our staff members deserve a good working condition, so that in addition to social health insurance you will be accessible to health and accident insurance and will be eligible to join in team building every year. We also value your efforts; for this reason, we give you both financial and non-financial rewards such as: KPI bonus, Best Initiatives, Best performer or Best manager of the year, etc. COMPANY'S BENEFITS Financial support: - Probation with full salary - Lunch allowance - Wedding support - Family funeral support - 13th month salary + KPIs bonus - Performance rewards and awards Insurance: - Accident insurance - Health insurance Events and activities: - Christmas - Year End party - Team Building - Family Day - Sport Day Ẩn chi tiết
Bạn đang xem tin việc làm Unit Head of Credit Card Usage, Loyalty, Recurring Payments & Retention trong ngành được tuyển dụng tại bởi FE Credit. FE Credit đang cần tuyển 0 người nhân sự với hình thức làm việc: Toàn thời gian cố định. Yêu cầu kinh nghiệm Không yêu cầu. Website tìm việc làm timviec24h.vn cập nhật tin Unit Head of Credit Card Usage, Loyalty, Recurring Payments & Retention cách đây lúc 06/11/2019 00:00:00. Người tìm việc lưu ý không nên đặt tiền cọc khi xin việc . Chúng tôi luôn cố gắng đưa tin tức tuyển dụng nhanh và chính xác nhất cho bạn.
FE Credit
Địa chỉ: REE Tower, 9 Doan Van Bo, District 4, Ho Chi Minh City
Quy mô: Hơn 10000 nhân viên
Việc làm tương tự
Unit Head of Credit Card Usage, Loyalty, Recurring Payments & Retention
Mức lương: Thỏa thuận | Hạn nộp hồ sơ: Đã hết hạn nộp hồ sơ