Underwriting Manager (Trường Phòng Thẩm Định)

Department : Branch Network
Location : Ho Chi Minh
Report to : Department Head (Head of Branch Network)
Number Subordinates : DTH (“Direct-to-Home”) ROs & KYC Officers (Know-your-customer Officer)

To manage the operation and performance of HCM-based ROs and KYC Officers based at Southern SIP (Service Introduction Point) provinces (Binh Duong, Can Tho, Dong Nai and Vung Tau); customer service and cross-functional cooperation/ coordination.

** Key Accountabilities
1. Credit process – To ensure underwriting & KYC operations smoothly and professionally at HCM (Pico building) and assigned SIPs (team size may be changed overtime). Maintain highest integrity in underwriting and operating credit process.
2. Customer service quality - To ensure the best quality of customer service wherever customers are met & serviced. To promote Customer First culture.
3. Expense control – Responsible for expense reports and track expenses in line with cost- to-income ratio KPI.
4. Risk management - Responsible for managing possible risks that may arise from daily operation. To implement all necessary actions in order to prevent, identify and escalate all frauds of the team both internally and externally.
5. Analysis and Report – Responsible for analysis and report of team performance to ensure that team performance recorded, analyzed and reported to Department Head on a regular basis with accuracy and in time manner, along with comments and recommendations.
6. Ad hoc – To participate in ad hoc projects; lead innovations at workplace (incl. constantly streamlining work processes, esp. DTH-related ones.).
7. Training/ Coaching – To hire/ train/coach staff (underwriter, admin) and foster a learning/ innovating culture & team spirit. Develop can-do mentaility in team. To lead team by example.

** Job Specification / Possible Profile
(Please specify minimum qualifications of the person who can work for the position effectively)
1. Education Background :University Graduate, Business Administration, Banking & Finance is preferred
2. Minimum Experience : Min 7 years of Banking & Finance or relevant industry
3. Minimum Qualifications (Knowledge , Skill, Abilities)

− Basic knowledge : Underwriting, customer services in consumer finance sector
Competencies : Interpersonal, Leadership, Business Management
Computer skill : Computer skills (MS Word, Excel, Power Point)
Languages capability : Solid command of spoken and written English and Vietnamese

** Other (if any) :
− Practical working experience in a business driven culture and customer service oriented atmosphere.
− Experience in managing a team with both field force local staff and office staff.
− Leadership in both team environment and individual.
− Business management skill.
− Interpersonal Communication skill.
− Teamwork spirit motivation skill.
− Abe to conduct regular (short but incl. overnight stay) business trips as required to HCMC & neighboring provinces (incl. but not limited to Binh Duong, Dong Nai, Vung Tau, Can Tho).

- Attractive salary
- Social insurance, health insurance, unemployment insurance according to Labor Laws
- Professional, dynamic working environment

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