Underwriting Manager

Job purpose: Assist the Head of NBU to develop underwriting and insurance risk management strategy in order to meet the business requirements of the company and to provide excellent services to customer as well as distribution team..

RESPONSIBILITIES:
• Manage the overall underwriting activities to ensure the effective functionality and high integrity of the operation.
• Underwrite cases with given authorities.
• Set up and review underwriting guidelines for different insurance products in order to maintain the competitiveness in the market.
• Construct the underwriting procedures manual for internal use and develop another set of operations manual for facilitating the sales processes.
• Control the new business operations by reviewing the management reports and provide analytical reports to management periodically on departmental projects.
• Review the new product specifications provided by Actuarial/Product Department, assist in new product design in the aspects of underwriting, establish and confirm underwriting rules and procedures during launching period.
• Design different application forms, which facilitate the sales process for all distribution channels.
• Provide professional advice to PA, Claims and CS section on the aspects of underwriting decisions.
• Conduct underwriting internal review to ensure the highest level of sound decisions and that are in accordance with the company’s established guidelines.
• Review the workflow constantly to ensure the compliance of external audit requirements.
• Manage the underwriting UAT (User Acceptance Test) job and ensure the quality of all product testing and submit underwriting requirement to IT for system development.
• Monitor the BCP of underwriting and review the process periodically firstly to ensure its efficiency and effectiveness and secondly to ensure the contingency plan is always in place.
• Maintain the standard of service level agreement for the whole process of underwriting including new business and pending cases.
• Handle unusual enquires from Sales and other departments and make appropriate decisions and /or make recommendations to Superiors.
• Liaise with reinsurers on the constant change of underwriting requirements in order to maintain competitiveness in the industry.
• Monitor the functional performance in Transactional Net Promoter Score (TNPS) improvement and co-operate with external service provider(s) to implement TNPS for NBU touch-points.
• Perform OWS/ Sanction check, AML check within assigned roles.
• Perform other related duties as assigned/required.

• University Degree with Medical background.
• Minimum 05 years’ underwriting/claim/reinsurance experience in life/health insurance industry with at least 3 years at managerial/team leader
• Preferably with LOMA qualification (FLMI, UND386).
• Good communication and interpersonal skills.
• Good command of written & spoken Vietnamese and professional working proficiency for English.
• Customer service oriented & Good knowledge of MS Office applications;

- Competitive Income; Performance recognition; Health care plan for family; Annual leave >= 16 days
- Training Opportunity: ongoing professional training
- Working culture: highly appreciates dynamic, flexibility, team spirit and wellness

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