Trưởng Phòng Quản lý Hợp đồng - Policy Services Manager

JOB PURPOSE
This jobholder is responsible for:
Managing all the aspects of PS section including the day-to-day processing of all proposals & policies related to PS functions.
Support Head of PS in delivery of PS related initiatives/solutions of improvements of efficiency and services, in alignment with the company objectives and strategies.
ACCOUNTABILITY
Managing the daily operations of the PS section in accuracy and good customer services manners. Following up and monitoring staff performance.
Recommending to Head of PS initiatives in improving the PS efficiency and quality of services.
Ensuring the implementation of PS new projects/initiatives, memos, regulations and guidelines of the company, within the set timeframe, standards and budget.
Solving complaints related to PS services provided to policy holders.
Support, coaching, training, motivating and deriving a development as well as backup plan for all personnel of PS section. Work in sync with sections of Operations & other Divisions to make sure that PS can best support other functions of Operations & the company. Being a role model in working, learning, caring and servicing people for staff to follow.
Preparing and monitoring PS expenses budget versus approved budget.
Handling other tasks as requested by the management.

Qualification: University graduated.
Experience: At least 5 years of experiences in management position in PS.
Knowledge
Strong leadership with good communication and training skills.
Good command in English.
Knowledge in insurance.
Soft skill: Leadership, communication and training.
Personality: Dynamic and open minded. Customer service minded with strong common sense. High sense of integrity and responsibility.

 Insurance
 Incentive bonus
 Health checkup
 Training & Development
 Salary review
 Annual Leave

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