Trưởng Phòng Hậu Mãi/ After Sales Manager

• Coordinate with related department/person to set up after sales service center operation policy

• Coordinate with related department/person to develop after sales service team and performance

• Train, motivate, and lead after sales teams to achieve set objectives and targets

• Maintain contact with clients to obtain customer feedback regarding product/service quality

• Assist clients in resolving issues and complaints concerning purchased products or services

• Build and establish good work relationship with clients to facilitate increased patronage and revenue

• Direct and coordinate the customer service operation of a team to ensure clients are tended appropriately in line with set customer service standards

• Summary company after sales service report

• Interaction with all internal divisions (Sales, Marketing, Finance) of company.

• Maintaining database of customers and interested parties

• Other ad-hoc assignments and projects

Qualifications

• University degree, MBA degree is a plus.

Knowledge & Experience

• 3+ years of After-sales experience in commercial vehicle if have bus experienced will be stand advantage

• Self-driven, result-oriented with a positive outlook

• Good at strategic thinking, analyzing, forecasting, planning and managing.

• Good at leading and organizational skills.

• Mobile and flexible to travel

• Drives continuous improvement

• Computer skill (MS office)

• Good at English.

• From Monday to Friday: 7:30 – 17:15.

• Lunch paid by company (Meal allowance).

• 14 days Annual leave per year.

• 13th months salary.

• Promotion and bonus follow company policy.

• Contribute insurance follow regulation of labor law.