Travel Supervisor (Fsn-08)

INTERESTED APPLICANTS SHOULD SUBMIT YOUR APPLICATION THROUGH THE ELECTRONIC RECRUITMENT APPLICATION (ERA) SYSTEM TO BE CONSIDERED. PLEASE REFER TO THE STEP-BY-STEP VIDEOS AND GUIDANCE DOCUMENTS FOR EACH STAGE ON HOW TO CREATE AN ACCOUNT AND SUCCESSFULLY APPLY FOR THE JOB ON THE CONSULATE WEBSITE AT https://vn.usembassy.gov/embassy-consulate/embassy-consulate-jobs/. PAPER OR APPLICATIONS VIA EMAIL ARE NO LONGER ACCEPTED.

ỨNG VIÊN QUAN TÂM VUI LÒNG NỘP HỒ SƠ XIN VIỆC TRỰC TIẾP QUA HỆ THỐNG ERA. ĐỂ BIẾT CÁCH TẠO TÀI KHOẢN VÀ NỘP HỒ SƠ, VUI LÒNG THAM KHẢO VIDEO VÀ HƯỚNG DẪN TRÊN TRANG WEB CỦA TỔNG LÃNH SỰ QUÁN https://vn.usembassy.gov/embassy-consulate/embassy-consulate-jobs/. HỒ SƠ XIN VIỆC GỬI QUA ĐƯỜNG BƯU ĐIỆN, NỘP TRỰC TIẾP HOẶC NỘP QUA HỘP THƯ ĐIỆN TỬ SẼ KHÔNG ĐƯỢC XEM XÉT.

Duties: The incumbent will supervise one Travel Assistant to form the Travel Office. The incumbent ensures that U.S. Government (USG) travel regulations are followed while overseeing all travel arrangements for Consulate personnel and visitors, including the arrangement of travel orders, air tickets, hotels, and other travel related needs. The incumbent also monitors and supervises the on-site travel contractor to ensure compliance with USG travel rules, regulations, and entitlements. The incumbent will be responsible for market research to obtain the best negotiated rates for all travel related needs, file yearly mandated reports, and provide customers with information, and in certain cases, assist with obtaining third country visas. The incumbent will also assist the Travel Assistant in planning and coordinating VIP visits.

The Travel Supervisor reports directly to the General Services Officer responsible for the travel portfolio. This is a customer service position; the incumbent is expected to provide expedient, friendly and professional service to the Consulate General Ho Chi Minh City clients.

EDUCATION:
Completion of a university degree in hospitality, tourism, culture, language or business administration is required.

EXPERIENCE:
Four years of progressively complex work experience in the travel field is required, with at least one year of supervisory experience inclusive.

LANGUAGE:
- Fluency level (level 4) speaking/reading/writing English is required (this may be tested).
- Fluency level (level 4) speaking/reading/writing Vietnamese is required.
Please clarify level of your English and Vietnamese language skill on your application.

SKILL AND ABILITIES:
Must have good leadership and supervisory skills. Must be customer-service oriented and be able to deal tactfully, discreetly, and effectively with a variety of local and overseas vendors and U.S. citizen clients. Must have exceptional interpersonal and negotiating skills. Must have basic MS Office skills and intermediate Internet searching capabilities.

KNOWLEDGE: Excellent understanding of local travel market, including airlines, hotels, and local tour companies.

- Receiving a compensation package that may include health, separation, and other benefits.
- Working at the U.S. Mission in Vietnam.
- Training opportunities

Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp