Travel Advisor for The Travel Industry

Travel Advisor for the Travel Industry
We are a family centered Travel Company in Hanoi with an impeccable track record when it comes to providing authentic Vietnamese trips and experiences. We are looking for a Vietnamese national to join our dynamic team, in order for our company to keep pace with the growing demand and interest in the Vietnamese Tourism sector.

The Position - Travel Advisor for the Travel Industry
We are looking for a travel agent, who is passionate about traveling. You will manage to design and build travel requirements where we build our itinerary in a cutting edge software for our clients for business or holiday online or in our travel outlet and you will provide tourism related services and package tours on behalf of our company. The goal is to keep our clients satisfied in the expectations we have set and loyal for future services.

The Responsibilities
Handle customers’ enquiries on travel arrangements, perform sales transactions, meet revenue and profit.
Book accommodation and travel arrangements using industry-specific computer programs.
Assist with any other duties as assigned by supervisor.
Plan and sell transportation, accommodations, insurance and other travel services
Matching our clients needs and desires to determine their needs and advise them appropriate destination, modes of transportation, travel dates, costs and accommodations
Provide relevant information, brochures and publications (guides, local customs, maps, regulations, events etc) to travelers
Basic computer skills with knowledge of MS Office, Google Drive
Book transportation, make hotel reservations and collect payment/fees
Use promotional techniques and prepare promotional materials to sell itinerary tour packages
Attend travel seminars to remain updated with tourism trends
Enter data into our software and maintain client files
Network with tour operators
Maintain statistical and financial records
Handle unforeseen problems and feedback.
Assist with any other duties as assigned by supervisor.

Requirements
Proven work experience as a travel agent
Excellent knowledge of computer reservations systems, GDS or other systems
Vietnamese National Fluency in English; multilingualism is a plus
Strong sales skills and commercial awareness
Strong awareness of listening and understanding in detail
Ability to interact, communicate and negotiate effectively
Sound knowledge of domestic and international travel trends
Experience in Hospitality, Travel, Tourism, Business or relevant field/ studies.
Personal domestic travel experience will be considered an advantage
Willing to work on weekend and public holidays
Enjoy interacting with people, outgoing, friendly and energetic personality with customer service skills
Enjoy challenges and have the ability to create a rapport with people of different ages and different cultures.
Strong interest in Vietnam histories, geographies, general customs and cultures.
Resilience to cope with long hours and pressure at peak times

What We Offer
We offer a competitive salary together with a dynamic bonus structure. You will also receive an insurance package, telephone allowance and lunch. The successful candidate will also receive a thorough training course, along with ongoing training and support.

Interested?
If you are interested in the position, please contact Mr Sidney van Meenen, Managing Director of Friends Travel Vietnam, via email for any questions or send your CV with cover letter to email below

- We offer a competitive salary together with a dynamic bonus structure.
- You will also receive an insurance package, telephone allowance and lunch.
- The successful candidate will also receive a thorough training course, along with ongoing training a

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