Transport Customer Service Officer
Mức lương: Thỏa thuận
Đã hết hạn nộp hồ sơ - 163 lượt xem
Ngày cập nhật: 15/06/2019
Thông Tin Tuyển Dụng
Hình thức làm việc: Toàn thời gian
Chức vụ: Nhân viên
Ngành nghề: Dịch vụ khách hàng, Kinh doanh/Bán hàng, Vận tải/Kho vận
Mô tả công việc
Work location: Binh Duong, Dong Nai
Division/Department: Transport
Reports to (Title of direct manager): Transport Manager
A. JOB PURPOSE/SUMMARY:
• Interface with dealers/distributors and PIC of customers to provide Customer Service Functions.
• Coordinate the successful execution of trucking planning
B. DUTIES & RESPONSIBILITIES:
• Interface IOD and Solve Delivery issue
- Call to dealers/distributors cross-checking and verifying delivery information and update delivery report and TMS in a timely manner.
- Contact with dealers/distributors, PIC of customers and related PIC to solve delivery issue in a timely manner, update issue log report.
• POD Management & KPI monitoring
- Collect, check POD information, update report and TMS and return to PIC of customers.
- Update and analyse delivery performance, update billing and gross margin and update KPIs on a daily basis.
- Achieve delivery documents
• AR & AP
- Prepare AR report and interface with PIC of Customers to ensure billing on time
- Verify AP billing with sub-contractors to ensure the accuracy and correctness.
- Follow up fuel price fluctuation and keep post to direct manager
Division/Department: Transport
Reports to (Title of direct manager): Transport Manager
A. JOB PURPOSE/SUMMARY:
• Interface with dealers/distributors and PIC of customers to provide Customer Service Functions.
• Coordinate the successful execution of trucking planning
B. DUTIES & RESPONSIBILITIES:
• Interface IOD and Solve Delivery issue
- Call to dealers/distributors cross-checking and verifying delivery information and update delivery report and TMS in a timely manner.
- Contact with dealers/distributors, PIC of customers and related PIC to solve delivery issue in a timely manner, update issue log report.
• POD Management & KPI monitoring
- Collect, check POD information, update report and TMS and return to PIC of customers.
- Update and analyse delivery performance, update billing and gross margin and update KPIs on a daily basis.
- Achieve delivery documents
• AR & AP
- Prepare AR report and interface with PIC of Customers to ensure billing on time
- Verify AP billing with sub-contractors to ensure the accuracy and correctness.
- Follow up fuel price fluctuation and keep post to direct manager
Yêu cầu ứng viên
A. MINIMUM REQUIREMENTS
Essential Qualifications:
- Bachelor degree or higher in business or marketing field.
- 5+ years in sales experience with proven track records related to transportation.
- Proficient in Microsoft Office (Excellent in excel).
Desirable Qualifications:
- Strong experiences and knowledge in Customer Service.
- Global 3 PL background.
- Enthusiastic, careful, and highly responsible
Experience:
- Experience in transportation planning and Customer Service
- Geography understanding
Skills & Knowledge:
- Customer Service mindset
- Drive for results, result oriented
- Customer focus: establish the effective relationships with customers both internal and external
- Ability on communication
- Self-starter, initiative and strong in supervision skill
- Team player, maturity and proactive
- High level of computer literacy and report
Language:
- Vietnamese
- English (Basic)
Essential Qualifications:
- Bachelor degree or higher in business or marketing field.
- 5+ years in sales experience with proven track records related to transportation.
- Proficient in Microsoft Office (Excellent in excel).
Desirable Qualifications:
- Strong experiences and knowledge in Customer Service.
- Global 3 PL background.
- Enthusiastic, careful, and highly responsible
Experience:
- Experience in transportation planning and Customer Service
- Geography understanding
Skills & Knowledge:
- Customer Service mindset
- Drive for results, result oriented
- Customer focus: establish the effective relationships with customers both internal and external
- Ability on communication
- Self-starter, initiative and strong in supervision skill
- Team player, maturity and proactive
- High level of computer literacy and report
Language:
- Vietnamese
- English (Basic)
Quyền lợi được hưởng
- Lương thưởng cạnh tranh
- Chế độ bảo hiểm theo quy định
- Môi trường làm việc chuyên nghiệp
- Chế độ bảo hiểm theo quy định
- Môi trường làm việc chuyên nghiệp
Cách thức ứng tuyển
Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp
Giới thiệu về công ty

FM LOGISTIC VIETNAM
6th Floor, Phuong Nam Building, 157 Vo Thi Sau, Ward 6, District 3, HCMC
Người liên hệ: HR Department
6th Floor, Phuong Nam Building, 157 Vo Thi Sau, Ward 6, District 3, HCMC
Người liên hệ: HR Department
Within 50 years, FM Logistic has become one of the international leaders in storage, transportation and packaging. As an independent and family-owned group it is recognized as an expert in providing logistics services to customers from the sectors of consumer goods, cleaning products and cosmetics, industrial goods and health care ...Chi tiết
Within 50 years, FM Logistic has become one of the international leaders in storage, transportation and packaging. As an independent and family-owned group it is recognized as an expert in providing logistics services to customers from the sectors of consumer goods, cleaning products and cosmetics, industrial goods and health care products. FM Logistic is present on 3 continents and in 5 business regions (Western Europe, Central Europe, Eastern Europe, Asia and Latin America). Currently, the company employs almost 26,000 people and generates revenues of over one billion euros (of which 63% is earned through international branches). The Group is a pioneer in the future-oriented effective solutions optimizing supply chains, and authored concepts such as pooling (joint management of transportation and logistics resources) and the Collaborative Routing Centre (combining multiple customer and supplier flows). In cooperation with manufacturers the company has developed other innovative solutions used in the warehouses of the future, such as: AGV, drones, robots, the use of Big Data etc. FM Logistic also actively supports start-ups established in the spirit of the so-called sharing economies that can contribute to the development of areas such as storage and transportation. With a view to new consumption patterns, FM Logistic has developed and implemented the CityLogin project, an environmentally-friendly solution for the so-called last mile of deliveries in Rome, Madrid, Paris, Moscow and Warsaw. More about Company, please visit: www.fmlogistic.com Ẩn chi tiết
Bạn đang xem tin việc làm Transport Customer Service Officer trong ngành được tuyển dụng tại bởi FM LOGISTIC VIETNAM. FM LOGISTIC VIETNAM đang cần tuyển 0 người nhân sự với hình thức làm việc: Toàn thời gian cố định. Yêu cầu kinh nghiệm Không yêu cầu. Website tìm việc làm timviec24h.vn cập nhật tin Transport Customer Service Officer cách đây lúc 14/07/2019 00:00:00. Người tìm việc lưu ý không nên đặt tiền cọc khi xin việc . Chúng tôi luôn cố gắng đưa tin tức tuyển dụng nhanh và chính xác nhất cho bạn.
FM LOGISTIC VIETNAM
Địa chỉ: 6th Floor, Phuong Nam Building, 157 Vo Thi Sau, Ward 6, District 3, HCMC
Quy mô: 25-99 nhân viên