Training Staff (For Service Field)

• Design onboarding session for new hires and sales trainees .

• Evaluate sales team performance to ensure incorporation of taught techniques .

• Report on training program effectiveness .

• Responsible for delivery to ensure the service & relevant training programs in plan.

• Participate in developing service and relevant training programs for sales.

• Conduct training need analysis for sales and relevant training programs.

• Measure service training programs qualification and training result; Be responsible for the operation training plan, implementation, effectiveness .

• Oversee training material and suggest improvements .

• Choose the most appropriate training method per case (e.g. on-the-job training, seminars and simulations) .

• Identify current and future training needs related to behavioral trainings and competency-based trainings .

• Design and deliver training programs to make sure the sales & service team can meet customer service standards as CowayVN’s commitment with principles .

• Follow up training effectiveness through in-class evaluations, customer surveys …

• Establish, review, and recommend improvements in training policies and procedures.

• Liaise with managers and encourage on-the-job coaching (e.g. how to handle difficult client cases) .

• Coordinate mentorship programs for new customer service representatives .

• Assess the impact of each educational course on staff performance and client satisfaction .

• Join field work to understand the business and gain more insights for training.

• Develop new training materials and assessment tools for training evaluation.

• Stay up-to-date with employee development trends .

• Participate in Training projects & other assignments from Training Manager.

• 2-3 years’ Work experience as a Customer Service Trainer or similar role .

• Experience in sales or customer service positions.

• Current knowledge of effective training & development methods is a plus.

• Knowledge of Learning Management Software (LMS).

• Familiarity with interactive learning activities .

• Excellent communication, presentation, interpersonal and organizational skills .

• BSc degree in in Business Administration, Psychology, Hospitality, Commercial, Economy or relevant field .

• Additional certification in training is a plus .

* Other skills: 

• Proactive and open-minded. Service mindset .

• Hands on and can-do attitude .

• Passionate about continuous learning .

• Work well under high pressure and deadline oriented.

• Detail-oriented, analytical and inquisitive .

• Ability to work independently and with others .

• Extremely organized with strong time-management skill .

• Travel required.

- Social Insurance based on 100% salary.

- All rights and benefits by law .

- Working in a global company with number 1 brand name in Korea and Malaysia .

- Working in a fast-paced environment .

- 13th salary .

- Working time: 8:00 ~ 18:00 Monday ~ Friday. NO working on Saturday.