Trainer (Collection Training & Development)

Job Summary

The job holder will support to manage and implement the training and development activities of Shinhan Finance - based on business requirements and strategies through various courses including hard skills and soft skills.

Key Accountabilities

• Cooperate with related departments to organize training courses
• Lead & conduct on-board training and other training programs when being assigned;
• Observe, analyze and propose customized training programs in response to business requirements and to upgrade skill-sets of current workforce;
• Develop training materials whenever applicable;
• Regularly collect feedback from stakeholders to analyze training needs and establish training plan.
• Keep up to date with developments in training by reading relevant documents, meetings and attending relevant courses
• Join field work to understand the business and gain more insights for training
• Manage training consolidation and admin tasks
• Undertake other tasks assigned by Training Manager

Job Requirements

1. Education background & experience
• BA or other applicable graduate degree
• At least 1 year of experience in training position is mandatory
• Previous work experience in Collection/ a multinational company and/or consumer finance industry is an advantage.

2. Knowledge
• Knowledge of consumer finance industry is an advantage
• Knowledge of Collection is preferred
• Fast learning new knowledge of business activities, processes and strategies
• Strong understanding of the training process

3. Skills
• Good public speaking, presentation and training skills;
• Effective communication
• English skills (oral & written);
• Ability to work effectively with little or no supervision
• Ability to attract, motivate and develop team members and other colleagues;
• Ability to organize and prioritize tasks and meet deadlines, orientation on the results and outputs;
• Logical thinking
• PC skills (MS Windows, MS Office, especially excel & power point)

4. Personal attributes
• Customer service mindset, “can do” attitude, result oriented;
• Open to learn and apply new knowledge;
• Detailed & considerate
• Positive thinking
• Team spirit
• Prudent & trustworthy
• Integrity

- Attractive salary and bonus
- Health insurance and Social insurance regulated by Vietnam Labor Law
- Professional, dynamic working environment

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