Ticket Agent
Mức lương: 10-12 triệu
Đã hết hạn nộp hồ sơ - 207 lượt xem
Ngày cập nhật: 03/10/2018
Thông Tin Tuyển Dụng
Hình thức làm việc: Toàn thời gian
Chức vụ: Nhân viên
Ngành nghề: Dịch vụ khách hàng, Hàng không, Khách sạn/Nhà hàng
Mô tả công việc
Responsibilities
- Resolve customer cases related to flight ticketing, including but not limited to rescheduling, corrections, changes, check-in problem.
- Issue tickets to customers via booking system.
- Escalate support cases as per company’s criteria.
- Manage airline health and CAPTCHA viewer.
- Achieve daily performance targets defined by the supervisor
- Ensure all cases are solved within required timeframe following company’s SOPs.
- Escalate any issues or product improvement suggestions to the related stakeholders
- Resolve customer cases related to flight ticketing, including but not limited to rescheduling, corrections, changes, check-in problem.
- Issue tickets to customers via booking system.
- Escalate support cases as per company’s criteria.
- Manage airline health and CAPTCHA viewer.
- Achieve daily performance targets defined by the supervisor
- Ensure all cases are solved within required timeframe following company’s SOPs.
- Escalate any issues or product improvement suggestions to the related stakeholders
Yêu cầu ứng viên
Qualifications
- Minimum 1 years’ experience in travel industry and customer support
- Experience with GDS ticketing systems
- Certified for Abacus, Galileo, and/or Amadeus systems by either IATA , Airlines or GDS a strong plus
- Experienced working to performance targets.
- A strong understanding of customer service principles.
- Willingness to work in shifts
- Focused attitude for solving customer’s issues quickly and comprehensively
- Excellent command of spoken and written English and Vietnamese.
- Minimum of a bachelor degree in relevant field.
- Minimum 1 years’ experience in travel industry and customer support
- Experience with GDS ticketing systems
- Certified for Abacus, Galileo, and/or Amadeus systems by either IATA , Airlines or GDS a strong plus
- Experienced working to performance targets.
- A strong understanding of customer service principles.
- Willingness to work in shifts
- Focused attitude for solving customer’s issues quickly and comprehensively
- Excellent command of spoken and written English and Vietnamese.
- Minimum of a bachelor degree in relevant field.
Quyền lợi được hưởng
- Premium Healthcare
- Travel allowance on Traveloka Apps
- Free lunch and snacks everyday
- Travel allowance on Traveloka Apps
- Free lunch and snacks everyday
Cách thức ứng tuyển
Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp
Giới thiệu về công ty

TRAVELOKA - SUCCESSFUL STARTUP
HCMC
Người liên hệ: Ms. Ai Huynh
HCMC
Người liên hệ: Ms. Ai Huynh
Traveloka is a leading tech start-up based in Jakarta, Indonesia. Founded in 2012 by ex-Silicon Valley engineers, Traveloka aims to revolutionize human mobility through technology. We build large impact consumer products and services, real time and big data systems and platforms, devise creative solutions to business and engineering problems, derive ...Chi tiết
Traveloka is a leading tech start-up based in Jakarta, Indonesia. Founded in 2012 by ex-Silicon Valley engineers, Traveloka aims to revolutionize human mobility through technology. We build large impact consumer products and services, real time and big data systems and platforms, devise creative solutions to business and engineering problems, derive insights from massive amount of data, and transform markets with technology. We expanded to Thailand and Malaysia last year and tapped the Vietnamese and Philippines markets early this year. In response to our ever-fast expansion, we are now looking for a variety of positions in e-commerce field. In Traveloka you will have the opportunity for an accelerated career and as well as remuneration growth due to the hyper growth of our business exceeding hiring growth, so there will be lots of opening in new role and/ expanded existing roles as the business growth. We're still at the very early stage of our development with so much potential to be developed, including in the area of perks and benefits. Ẩn chi tiết
Bạn đang xem tin việc làm Ticket Agent trong ngành được tuyển dụng tại bởi TRAVELOKA - SUCCESSFUL STARTUP. TRAVELOKA - SUCCESSFUL STARTUP đang cần tuyển 0 người nhân sự với hình thức làm việc: Toàn thời gian cố định. Yêu cầu kinh nghiệm Không yêu cầu. Website tìm việc làm timviec24h.vn cập nhật tin Ticket Agent cách đây lúc 27/01/2019 00:00:00. Người tìm việc lưu ý không nên đặt tiền cọc khi xin việc . Chúng tôi luôn cố gắng đưa tin tức tuyển dụng nhanh và chính xác nhất cho bạn.
TRAVELOKA - SUCCESSFUL STARTUP
Địa chỉ: HCMC
Quy mô: 500-999 nhân viên