Test Day Delivery Officer, Hanoi

ABOUT THE DEPARTMENT/TEAM


The English and Examinations Strategic Business Unit (E&E) is one of three strategic business units in the British Council (the others being Arts and Education & Society) all of which have the remit to build trust for the people of the UK by building relationships through aspects of our language and culture. E&E achieves this by enabling people across the world to access the life-changing education and work opportunities that are created by learning English or gaining valuable UK qualifications. Promoting the English language also provides a medium for communication, helping break down barriers of misunderstanding or mistrust between cultures. The British Council’s 2020 vision for English & Examinations is to be the world authority in high quality English language teaching, learning and assessment, as well as the International distributor of choice for UK professional and school qualifications.


WHAT YOU WILL BE DOING AND WHY


You will play a key role in handling our exams product for a major client. There is a new Global Operating Model for Exams being implemented across the business and you will be key to ensuring delivery of our exams operations at test centre level, working with new systems and processes and ensuring that new ways of working are taken up and adhered to.



WHAT IS INTERESTING ABOUT IT


In this role, there will be opportunities for you to act in unforeseen situations to solve problems so to ensure Test Day is successfully executed; hence gain profound experiences in problem-solving and process-streamlining. Through this role, you will gain comprehensive knowledge of managing and delivering the world's most prestigious test product.

You can take pride in the fact that you will be part of a team that enables the British Council to meet its objectives and gives all our customers an exceptional experience. You will also be able to join regular professional development, training and skills programmes to develop your experience and skills.

For more information please see the Role profile.

WHAT WE ARE LOOKING FOR

To qualify for this role, you will need:

1. Language ability: English Language Proficiency – CEFR B2;

2. Experience working in a busy operational environment delivering high levels of customer service;

3. Ability to ensure compliance, risk and security standards are monitored and maintained;

The ability to converse in other local languages is highly preferred; experience working in exams industry and/or delivering computer-based test product is highly preferred.

For further information please see Role Profile and British Council Generic Behaviours

BENEFITS OF WORKING AT THE BRITISH COUNCIL

- Smart working (most of us hot-desk!)

- Flexible working opportunities (working from home / flexible hours)

- Enjoy more than 20 days of Annual leave (depending on role grade)

- Year-end bonus and annual bonus scheme

- Professional development opportunities – we offer a broad range of professional courses to large corporations and that is available for our staff members too!

Our work makes a lasting difference by building more inclusive societies and supporting people’s prospects.
Together, we can do more.

Startdate: as soon as possible
Closing Date: 9 December 2019 (23:59 UK time)

For more information about the role and to apply, please visit our jobs portal through this link: https://tinyurl.com/VIE-570Ex
(Please note that priority will be given to applicants who apply on our Jobs Portal)

Valuing diversity is essential to the British Council’s work. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to try and avoid unjustified discrimination, recognising discrimination as a barrier to equality of opportunity, inclusion and human rights. We welcome applications from all sections of the community. We guarantee an interview to disabled candidates who meet the essential criteria.

All staff worldwide are required to ensure their behaviour is consistent with our policies.

The British Council is a full member of Keeping Children Safe (KCS) and has achieved level 1 child safe certification. We believe that all children have the right to be protected from all forms of abuse as set out in article 19, UNCRC, 1989 and that every child matters - everywhere in the world. In line with the British Council's Child Protection policy, any appointment is contingent on thorough checks including criminal record checks, in line with legal requirements.

- Bonus 13th salary and Performance bonus
- Health and Accident Insurance
- 21 days annual leave and 15 public holidays a year

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