Teller
Mức lương: Thỏa thuận
Đã hết hạn nộp hồ sơ - 656 lượt xem
Ngày cập nhật: 14/03/2019
Thông Tin Tuyển Dụng
Hình thức làm việc: Toàn thời gian
Chức vụ: Thực tập sinh
Ngành nghề: Dịch vụ khách hàng, Ngân hàng/ Tài chính
Mô tả công việc
In this role, you will:
1. Deliver the Counter services including the cash related services and specific ownerships of complex or high value transactions (i.e: cash/cheque withdraw and deposit, money exchange, term deposit, demand draft, telegraphic transfer, emergency encashment, manage the cash difference, deliver card/pin to customer,...)
2. Deliver the best customer services
• Provide excellent customer service
• Actively participate in the “customer retention” strategies as directed by managers to ensure customers are retained
• No justified customer complaints where the avoidance of the complaint is within the staff members control
• Customer feedback / letters of praise
• Actively introduce alternative delivery channels such as Personal Internet Banking and Express Banking facilities
• Support Counter Team and handle customer compliance
• Pro-actively take ownership of complex and high value transactions, with minimal referrals to line managers
3. Sales and business support
• Maximize customer satisfaction through exceptional customer service, providing information about products and services that suit and fulfill customers' needs and make effective referrals to Personal Banker or customer group in HSBC
• Provide advice and guidance to colleagues within the team, supporting them with complex transactions
• Support team members within the Retail Store by sharing innovative and creative ideas to improve processes and operations
• Evidence of new ideas or innovative approaches to improve processes or procedures
1. Deliver the Counter services including the cash related services and specific ownerships of complex or high value transactions (i.e: cash/cheque withdraw and deposit, money exchange, term deposit, demand draft, telegraphic transfer, emergency encashment, manage the cash difference, deliver card/pin to customer,...)
2. Deliver the best customer services
• Provide excellent customer service
• Actively participate in the “customer retention” strategies as directed by managers to ensure customers are retained
• No justified customer complaints where the avoidance of the complaint is within the staff members control
• Customer feedback / letters of praise
• Actively introduce alternative delivery channels such as Personal Internet Banking and Express Banking facilities
• Support Counter Team and handle customer compliance
• Pro-actively take ownership of complex and high value transactions, with minimal referrals to line managers
3. Sales and business support
• Maximize customer satisfaction through exceptional customer service, providing information about products and services that suit and fulfill customers' needs and make effective referrals to Personal Banker or customer group in HSBC
• Provide advice and guidance to colleagues within the team, supporting them with complex transactions
• Support team members within the Retail Store by sharing innovative and creative ideas to improve processes and operations
• Evidence of new ideas or innovative approaches to improve processes or procedures
Yêu cầu ứng viên
To be successful in the role, you should meet the following requirements:
•Bachelor's degree
•Knowledge of cashiering procedures and regulations
•Knowledge of core products, sales referral opportunities and Customer Relationship Management system
•Knowledge of appropriate branch operational procedures
•Awareness of compliance and regulatory issues as required
•Strong interpersonal and customer service skills
•Good decision making skills and proven ability to deliver accuracy and efficiency
•Ability to coach and guide Teller in complex transactions & enquiries and in providing outstanding customer service
•Bachelor's degree
•Knowledge of cashiering procedures and regulations
•Knowledge of core products, sales referral opportunities and Customer Relationship Management system
•Knowledge of appropriate branch operational procedures
•Awareness of compliance and regulatory issues as required
•Strong interpersonal and customer service skills
•Good decision making skills and proven ability to deliver accuracy and efficiency
•Ability to coach and guide Teller in complex transactions & enquiries and in providing outstanding customer service
Quyền lợi được hưởng
- 13th payment
Cách thức ứng tuyển
Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp
Giới thiệu về công ty
HSBC VIETNAM
The Metropolitan, 235 Dong Khoi Street, District 1, HCMC
The Metropolitan, 235 Dong Khoi Street, District 1, HCMC
If you are looking for a career that will help you to stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take ...Chi tiết
If you are looking for a career that will help you to stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest and most diverse organizations in the world. Throughout our history, our role and purpose remain constant: to enable businesses to thrive and economies to prosper, to help people fulfil their hopes and dreams and realize their ambitions. At HSBC, we lead with courageous integrity and strive always to be dependable, open and connected. Our values help us to make the right decisions and to mitigate risk. We serve around 47 million customers through four Global Businesses: Retail Banking and Wealth Management, Commercial Banking, Global Banking and Markets, Global Private Banking. HSBC Vietnam opened in Ho Chi Minh City in 1870 and the first full service branch opened in 1955. In 2009, we began operating our locally incorporated entity, becoming the first foreign bank in Vietnam and today the Bank's network in Vietnam now includes two branches and five transactions offices in Ho Chi Minh City; one branch, three transaction offices, and one deposit office in Hanoi, one branch in Binh Duong, one branch in Da Nang; staffed by almost 1,400 employees. See where your future could take you at HSBC. HSBC is always looking for high-caliber candidates in Vietnam nationwide. The job offers excellent career potential and attractive remuneration packages. HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by HSBC Bank (Vietnam) Ltd. You'll achieve more when you join HSBC. www.hsbcvncareer.com Ẩn chi tiết
Bạn đang xem tin việc làm Teller trong ngành được tuyển dụng tại bởi HSBC VIETNAM. HSBC VIETNAM đang cần tuyển 0 người nhân sự với hình thức làm việc: Toàn thời gian cố định. Yêu cầu kinh nghiệm Không yêu cầu. Website tìm việc làm timviec24h.vn cập nhật tin Teller cách đây lúc 16/08/2019 00:00:00. Người tìm việc lưu ý không nên đặt tiền cọc khi xin việc . Chúng tôi luôn cố gắng đưa tin tức tuyển dụng nhanh và chính xác nhất cho bạn.
HSBC VIETNAM
Địa chỉ: The Metropolitan, 235 Dong Khoi Street, District 1, HCMC
Quy mô: 1.000-4.999 nhân viên
Việc làm tương tự
Teller
Mức lương: Thỏa thuận | Hạn nộp hồ sơ: Đã hết hạn nộp hồ sơ