Telesales Representative

Summary
The Telesales Representative is responsible for retaining and growing customer business using telephone. He/She uses available resources to learn the customers’ business and identify business needs, and then proactively contacts customers to position UPS products and services to meet those needs. He/She is responsible for prioritizing customer opportunities and focusing attention on accounts with the greatest opportunity and likelihood of success. He/She answers customer questions as required to support customer business and resolves billing issues as needed.
Responsibilities
• Use Sales Tool for Customer Research and Sales Strategy Development
• Identifies and Addresses Customers’ Business Needs: contacting customers via telephone communication by using questioning techniques to learn about customer business, shipping or other UPS service needs
• Manages Accounts and Resolving Customer Issues: responding to customer questions, complaints, inquiries in a timely, accurate manner; resolving customer claims and damages
• Coordinates with Other UPS Sales Functions
• Stay Current with UPS and Competitor Products and Services
• Ensures Contractual Compliance/Securing New Contracts
• Understanding competitor strategies, capabilities and pricing patterns in order to position UPS products advantageously
• Completing administrative tasks in a timely, accurate manner

• Minimum Degree in Business Administration or related discipline
• 1 year experience in telephoning selling skill, preferably in air Express/Logistics or Transportation industry
• An understanding of local business environment is priority
• Good interpersonal and communication skills
• Dynamic; aggressive and dedicated personality
• Good written and spoken English
• Excellent computer skills and knowledge in MS Office

- Attractive salary and bonus
- Health insurance and Social insurance regulated by Vietnam Labor Law
- Professional, dynamic working environment

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