Telesales Officer [Hà Nội]

Position Title:
Telesales – Sales Supervisor/ Assistant Manager
Division/Location/Country:
Prudential Vietnam Finance Company, Vietnam
Immediate Supervisor’s Position Title:
Regional Sales Manager – Telesales Ha Noi
Role Purpose:
The key purpose is to develop and lead Telesales Hanoi, manage both In-house teams and 3rd parties to generate and fulfill the set sales target, COA, productivities... This role also includes the responsibility of coaching, training the sales team to perform respective sales process professionally and effectively in compliance with related external and internal requirements/regulations.
Organization Context:
Key Accountabilities and Performance Measures Impacted for both In-house teams and 3rd Parties as well.
A. Key Accountabilities
Performance measures
1. Sales operation planning, management and monitoring:
 Delivery the sales targets;
Performance measures: Daily & monthly originations of loans/insurance policies
 Manage telesales agents, field sales agent through team leaders and 3rd party vendors through operations head, channel managers of 3rd party;
Performance measures: Daily & monthly productivity MIS reflecting the calling & conversion metrics
 Maintain of low attrition rate for agents and team leaders;
Performance measures: Monthly Attrition MIS
 Agents and team leaders to be fully equipped, trained along with regular coaching to ensure they are able to do their job and perform as per company standards
Performance measures: Updated training deck to be maintained, daily feedback and coaching diary to be maintained. Finally result to show the effectiveness.
 Ensure all the audit requirements are met and vendor follows the policies laid down by the company
Performance measures: Satisfactory Audit ratings and visit memo’s
 Ensure the changes in the policies are communicated in time to 3rd parties and their staffs.
Performance measures: Update training deck to be maintained at 3rd party, regular checks to be done which should be reflected in visit memo’s.
2. People development, training and motivation:
 Recruitment of agents;
 Visit timings to the 3P vendors;
 Termination of agents or 3rd party on account of non-performance / disciplinary issues;
 Implementation of any process which helps improves process efficiency;
3. Problem Complexity:
 Routine Problem – Agent not reporting to work, non adherence of the process by an agent / team leader, 3rd party.
 Non routine – Non-cooperation by team leaders, agents on a certain policy/process of the company and operations manager of 3P to adhere to the changed policy, non-delivery of targets, reduction of no of seats by 3P due to pricing

Job Requirements:
a. Qualification: Candidate must possess at least a Bachelor Degree in Business Admin/Post Graduate Diploma in Business Administration/Post Graduate Program in Management in Marketing or equivalent
b. Experience: Minimum 3-5 years of experience in related field managing teams, preference to be given to candidates who have experience in sales & distribution in banking/finance companies. Preferably Managers specializing in Sales - Telesales/Telemarketing or equivalent
c. Knowledge: Should have basic knowledge of the financial/insurance products.
d. Skills:
 Excellent MS-Office skills,
 Good communication skills
 Good team player & fast learner.
 Good command over English

- Attractive salary and bonus
- Health insurance and Social insurance regulated by Vietnam Labor Law
- Professional, dynamic working environment

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