Technology Support Engineer

Accountable for Regional relationships
• Liaison with Global Technology Support Groups and external vendors including managed services to ensure Global SLAs and operational KPI’s are met.
• Engage with Regional and Global technology management to align technology implementations to global strategies.
• Manage local / regional vendor liaison and ensure renewal of contracts of expiry.
• Manage partner relationship for materials, services and projects and ensure SLAs are met.
• Ensure timely ordering and distribution of consumables, media, stationary and spares to users across locations.
• Ensure proper safekeeping and retrieval of licenses, contracts and other documentation on SharePoint.
• Coordinate with site contacts for:
• Receive incoming courier packages, statutory communication addressed to the technology function.
• Make any statutorily required filings, payments on behalf of the technology function.
• Liaison with local service provider requiring personal visit for voice lines maintenance.
• Maintenance of air conditioners, access control and security systems in technology.
• Assist in arrangement of events and conferences.
• Coordinate Computer lease ordering and returning of leased units.
• Collaborate with Technology team members to order project requirements at the most cost effective rates.
• Coordinate purchase requisitions/Orders and insure receipts.
• Collect and publish movement plans of Technology team members.
• Provide support and expertise to skill teams for solution implementation
Change Management
• Ensure proper induction of new Technology personnel.
• Keep safe Technology assets returned by users until reassignment.
• Ensure adherence to laid down procedures in disposal of retired Technology assets, collect and deposit payments.
Governance & Control
• Prepare and maintain paperwork for assets acquisition approvals, ordering, movements and disposal.
• Ensure proper capitalisation of Technology purchases in the Asset Register.
• Ensure adherence to assets value guidelines in disposal of Technology assets.
Local applications support
• Responsible to support the critical local applications in order to ensure business continuity.
• Ensure the local applications and developments maintain compliance to all relevant Global data protection, financial and legal requirements. Suggest migration paths to newer technologies or Global solutions.

Essential
• Technology functional experience 6+yrs
• Extensive knowledge of regional delivery models
• Experience in working with global/virtual teams
• Experience in supporting end users, processing and handling complaints and properly managing users/customer expectations and service commitments.
• Deep Knowledge of Operating System running the specific systems (i.e. Windows server)
• Significant knowledge in networks (LAN/WAN) and main tools for troubleshooting.
• Good knowledge of MS SQL Server, MYSQL Server
• Good kknowledge of Dyehouse solutions, Dispensing, Dyeing, Dyeing procedures, Dataflow in the Factory
• Good knowledge on programming skills.
• A good working knowledge of cutting edge technologies such as unified communications, networking and security technologies, as well as an in-depth knowledge of desktop operating systems, and mobile apps.
• Aware of new technologies such as cloud computing, hosted services.
• Ability to communicate clearly and concisely.
• Technical engineering skills
• Time management skills
• Good ability in negotiation with vendors.
• Good attitude in supporting end users.
• Problem solving ability.
• Knowledge of English
Desirable
• ITIL certifications
• Strong manufacturing industry experience
• Experience with automated application provisioning tools
• Service Now

- Fixed 13th month bonus, 14th & 15th month annual performance Bonus
- Bao Viet Health care
- Laptop

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