Technical Support Engineer

1. Job Scope:
• Ensure proper product structure creation
• Handle engineer change notice
• Provide work instruction
• Ensure using document in compliance

2. Major tasks:
• Creation, coordination and maintenance of BOMs and BOM concepts
• Coordination and preparation of technical documentation in collaboration with the departments
• For questions about System Functionalities
• Ensuring the timely processing of Engineering change notice (ECN)
• Responsible for compliance with process requirements and regulations of all technical document
• Support and assistance in finding the solution of problems in the production

1. Educational background:
• Degree or Diploma from any major of College or University is fine.

2. Working experience:
• Have 2 years of working experience without exactly relevant experience or even fresh graduation.

3. Skills:
• Must be good in English (mandatory)
• Experienced with ERP system
• English  is mandatory; German and other Asian language are preferred.
• Accepts responsibility  and take ownership.  Has a sense of urgency to obtain results.
• Good  communication  and  interpersonal  skills,  mature,  resourceful,  self-motivated, meticulous  and strong sense of responsibility.
• Good  asking, questioning skill
• Creative and abstract way of thinking.  Able to thinking out of the box for alternate  solution.
• Highly  ethical.  Always  doing  the  right  thing.  Effectively  demonstrates  mutual  respect  while working with oversea subsidiaries.

4. Allowances and benefits:
a. Allowance:
• Housing allowance
• Transportation allowance: Either shuttle bus or money
• Fare allowance
• School fee allowance: for employee who has children equal or less than 6 years old
• Lunch meal
• Free milk and coffee

b. Bonus:
• 13th month salary
• Business bonus

c. Salary adjustment: Once/ year in January
• Based on KPI
• Based on labor market
• Based on business result

d. Training program:
• Basic orientation about HR policy, Facility, IT, Overview product, 5S
• On the job training
• Operational engineering training
• Soft skill training (in-house and outdoor)
• English training
• Oversea training
• Tuition assistance program

e. Health care:
• Health and accident insurance 24/24
• Annual health care check-up
• Flu vaccination
• Networking activities:

f. Team building
• Year-end party
• Company trip
• Coffee & Talk

g. Gift:
• Women day
• Birthday
• Lunar new year
• Cinema ticket

- Thirteen salary, KPI bonus
- Free lunch meal
- Shuttle bus

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