Technical Support Engineer - Asean

Post sales support of customer issues. This can include repairs (both returns and field), technical support or a field service or other service request.
Own the resolution of post-sales technical customer issues.
Level 1,2,3 Technical Support – Resolves post sales Technical Issues. As the technical depth required to resolve an issue increases, the “level” of skill increases. For some products 1 individual may handle levels 1,2 and 3 while for other products these may be separate individuals with increasing skill sets. Major contribution to the development of an operational year plan for own department activities of the team. Suggests improvements in products, processes and procedures. Works together with people from the business unit. Contacts are under guidance and/or geared towards specifying activities, planning of activities and giving explanations on technical issues. Visiting customers and channel partners is essential to provide strong and proactive customer support and is required for this position.

Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 4 years of experience in Customer Service)
Experienced in power system & products, ie. power protection system, protection relay,..
Strong oral and written communication skills.
Strong interpersonal and leadership skills.
Ability to work independently.
Strong problem solving skills.

- Highly competitive salary & benefits package
- Health Insurance Package for employee & family members
- World class learning & development system, Leadership program, Working abroad

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