Technical Supervisor

OVERVIEW
Water technology is one of the fastest-growing industries in the world, and, as a leading global water technology company our client, A. O. Smith is at the center of the trend. We are a $2.2 billion company with more than 11,000 employees worldwide. Our emphasis is on hot water and clean water; we are one of the world’s largest manufacturers of residential and commercial water heating equipment as well as a supplier of water purification products in a number of emerging countries..

With manufacturing operations in the United States, Canada, Mexico, China, India, and Europe, A. O. Smith has the global reach to serve customers worldwide. We have sales and distribution in more than 60 countries around the world. A. O. Smith is committed to continuous improvement, not just in its factories and its processes, but in its people. It values people who are able to analyze problems and take rapid, decisive action. For more information regarding A. O. Smith, visit our website at www.aosmith.com.

We have an immediate need for a Technical supervisor to support our customers service department in Vietnam. More detail: www.aosmith.com.vn

RESPONSIBILITIES
• Must be able to understand, troubleshoot and install the Water Purifier/ Air Purifier for proper operation.
• Train & supervise installers, technician in the field to ensure that the proper installation, operation.
• Work with Authorized Service Center to control after sale service activities in Provinces.
• Plan and conduct customer surveys to improve service in meeting customer needs
• Troubleshoot all issues and problems on the water purifier/ water heater.
• Deliver after sales, installation, maintenance service via contact center.
• In coordination with customer service manager, customer service ( hotline) to plan and assign working task for installers.
• Provide quality service to obtain optimum customer satisfaction & build good relationship with both internal and external customers
• Recommends potential improvements, products, services or actions to management by collecting customer information and analyzing customer needs
• Managing customer relation and handle special cases of customer complaints and requests with corrective actions.

• Minimum 2 years of experiences in the same position and have knowledge of water purification is an advantage.
• Ability to organize and manage works, must be self-motivated and capable of working independently and work under pressure.
• Must be determinate and sense of responsibility for assigned works
• Has a positive attitude and passion to provide good customer service
• Graduated from technical training center or colleague is preferred.

- Competitive salary, 13th salary and bonus scheme
- Insurance: Premium health care, Social insurance includes health insurance, labor insurance
- Professional working environment

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