Technical Service Manager - Medical Device
Mức lương: Thỏa thuận
Đã hết hạn nộp hồ sơ - 92 lượt xem
Ngày cập nhật: 27/11/2019
Thông Tin Tuyển Dụng
Mô tả công việc
The jobholder will build and lead all technical services of S&M as a technical service center to ensure the continuously providing efficient service delivery to all accounts within assigned area. The incumbent will work collaboratively with division management to implement and drive technical service operation and strategy throughout the divisions/department that align with company’s business strategies.
1. Provide excellent customer services
• Build up and manage B.Braun Vietnam technical service center to best support customers
• Manage customer complaints (Service quality)
• Ensure compliance with health and safety legislation within the pharmaceutical and medical device industries
• Specifically understand service needs of all clients and develop service policy to ensure optimized service satisfaction
• Plan and organize courses to customers of B.Braun devices, covering therapy overview, clinical overview, electronic function, maintenance and calibration processes
• Develop and maintain strong customer service concept and attitude for service team
2. Service Provider development
• Develop short and long-term forecast for market demand
• Analyze market competitiveness for B.Braun Service Provider model
• Develop service provider sales and marketing plan with implementation steps and key initiatives
• Work with cross team (division, finance, SCMs…) for terms and conditions to be applied for customers of service provider contracts
• Define the process and mechanism for Service Provider
• Manage financial and revenue growth, operations and labor management, and clinical outcomes together with partners
• Formulate and monitor budget of overall operational expenses
• Receive and handle all complaints from customers under service provider contracts
• Grow sales through servicing, training and developing any service contracts opportunities
• Ensure P&L for Service Provider models
3. Develop and maintain Technical Service database
• Develop systems and processes to provide improved customer communication
• Develop complain procedures for analysis and report to related stakeholders
4. Develop Standard processes, templates, quality KPIs and measurements for Technical Services
• Ensure overall Service Quality, Cost and Delivery KPIs for WS in all divisions are met
• Develop common process for technical services to be applied in divisions, including customer interfaces, lead time, customer evaluation…
• Develop service KPIs for the specific division according to S&M WS service guideline and KPIs
• Establish Service Standard Operation Protocol as per company standards and set up related KPIs for monitoring the performance of engineers
5. Develop capability for Technical Services and its resources
• Design the guidelines to select and manage outsourcing technical service teams in distributors/ dealers
• Select dealers/ distributors for outsourcing technical service
• Define training and development need to (sales and) service personnel, including outsourcing teams
• Define budget planning for technical services in terms of system investment across divisions
1. Provide excellent customer services
• Build up and manage B.Braun Vietnam technical service center to best support customers
• Manage customer complaints (Service quality)
• Ensure compliance with health and safety legislation within the pharmaceutical and medical device industries
• Specifically understand service needs of all clients and develop service policy to ensure optimized service satisfaction
• Plan and organize courses to customers of B.Braun devices, covering therapy overview, clinical overview, electronic function, maintenance and calibration processes
• Develop and maintain strong customer service concept and attitude for service team
2. Service Provider development
• Develop short and long-term forecast for market demand
• Analyze market competitiveness for B.Braun Service Provider model
• Develop service provider sales and marketing plan with implementation steps and key initiatives
• Work with cross team (division, finance, SCMs…) for terms and conditions to be applied for customers of service provider contracts
• Define the process and mechanism for Service Provider
• Manage financial and revenue growth, operations and labor management, and clinical outcomes together with partners
• Formulate and monitor budget of overall operational expenses
• Receive and handle all complaints from customers under service provider contracts
• Grow sales through servicing, training and developing any service contracts opportunities
• Ensure P&L for Service Provider models
3. Develop and maintain Technical Service database
• Develop systems and processes to provide improved customer communication
• Develop complain procedures for analysis and report to related stakeholders
4. Develop Standard processes, templates, quality KPIs and measurements for Technical Services
• Ensure overall Service Quality, Cost and Delivery KPIs for WS in all divisions are met
• Develop common process for technical services to be applied in divisions, including customer interfaces, lead time, customer evaluation…
• Develop service KPIs for the specific division according to S&M WS service guideline and KPIs
• Establish Service Standard Operation Protocol as per company standards and set up related KPIs for monitoring the performance of engineers
5. Develop capability for Technical Services and its resources
• Design the guidelines to select and manage outsourcing technical service teams in distributors/ dealers
• Select dealers/ distributors for outsourcing technical service
• Define training and development need to (sales and) service personnel, including outsourcing teams
• Define budget planning for technical services in terms of system investment across divisions
Yêu cầu ứng viên
• Bachelor or Master Degree. At least 5-8 years of technical service experience in pharmaceutical or medical devices industry is highly preferred
• Good command in English
• Management and Customer service skill
• Be able to work independently with cross-functional teams
• Be highly motivated, results oriented individual with effective team working skills
• Take perseverance in solving problems and be detail-oriented person
• Business acumen and negotiation skill
• Good knowledge in setting up technical service procedure
• Good command in English
• Management and Customer service skill
• Be able to work independently with cross-functional teams
• Be highly motivated, results oriented individual with effective team working skills
• Take perseverance in solving problems and be detail-oriented person
• Business acumen and negotiation skill
• Good knowledge in setting up technical service procedure
Quyền lợi được hưởng
- 13rd month salary with high sales incentive
- Accident & Medical Insurance
- Traning abroad activities
- Accident & Medical Insurance
- Traning abroad activities
Cách thức ứng tuyển
Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp
Giới thiệu về công ty
B.BRAUN VIETNAM COMPANY LTD.
170 La Thanh, O Cho Dua Streets, Ha Noi
Người liên hệ: HR Dept
170 La Thanh, O Cho Dua Streets, Ha Noi
Người liên hệ: HR Dept
B. Braun Vietnam is one of the country’s top healthcare companies. It was established in Vietnam in 1992 and backed up by more than 175 years of experience in continuous pioneering and innovative breakthroughs worldwide. Together with its mother company B. Braun Melsungen A.G. and 64 subsidiaries worldwide, B. Braun ...Chi tiết
B. Braun Vietnam is one of the country’s top healthcare companies. It was established in Vietnam in 1992 and backed up by more than 175 years of experience in continuous pioneering and innovative breakthroughs worldwide. Together with its mother company B. Braun Melsungen A.G. and 64 subsidiaries worldwide, B. Braun has been providing world-class products and services to health care professionals. In the year 1990 B. Braun sold its first products in Vietnam via a Singapore exporter. These products consisted of IV solutions and medical disposables. It established the first Representative office in Ho Chi Minh City in 1992, followed by a representative office in Hanoi in 1993, then in Da Nang and Hue in the years after. In 1996, the construction of the first IV solutions factory was started and it was inaugurated in 1997. The factory had the first extension in 1999 and received its first GMP certificate. In 2008, the construction of the first B. Braun IV sets manufacturing plant in Hanoi, Vietnam was started. The factory was inaugurated in 2011 with the total investment of 32.6 Mio. EUR in the new IV set production facilities, making it the largest medical technology complex in Vietnam. B. Braun affirmed its commitment to invest further in Vietnam through the expansion of the current medical plant in Thanh Oai. The expansion includes a 35.5 Mio. EUR medical equipment factory of 8,500sqm, which was completed in the first quarter of 2015, raising the total investment for this plant to 71 Mio. EUR. Further expansion of the factory is planned to be in the beginning of 2017 with the additional investment of USD 100 million. Today, B. Braun Vietnam with a strong and driven sales force and service team, is one of the leading healthcare companies offering and pioneering in quality and cutting-edge health care products such as infusion solutions and devices, IV cannula, sutures, surgical instruments, diabetes care, out patient market products, value added drugs, regional anesthesia and clinical nutrition. Ẩn chi tiết
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B.BRAUN VIETNAM COMPANY LTD.
Địa chỉ: 170 La Thanh, O Cho Dua Streets, Ha Noi
Quy mô: 1.000-4.999 nhân viên
Việc làm tương tự
Technical Service Manager - Medical Device
Mức lương: Thỏa thuận | Hạn nộp hồ sơ: Đã hết hạn nộp hồ sơ