Technical Engineer & Customer Support

Position 1: 
- Answer incoming calls/emails and provide 1st support to customers.
 - Daily investigate and troubleshoot issues OS/Application, HW and Network for end users
 - Record requests and problems and solutions in logs system.
 - Follow up with customers to ensure issues have been solved.
 - Perform system daily check.
 - Install new/rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
 - Make/Create Web/VBA script/Macro (Excel) for automation task to improve working performance (Linux/Windows).
 - Perform system health check periodically. Investigate to find root cause of parameter variance and submit solutions.

Position 2: 
- Answer incoming calls/emails and provide 1st support to customers.
 - Daily investigate and troubleshoot issues OS/Application, HW and Network for end users
 - Record requests and problems and solutions in logs system.
 - Follow up with customers to ensure issues have been solved.
 - Perform system daily check
 - Manage vendor: manage and monitor vendor jobs and working performance
 - In charge of the following systems:
 + Security door (manage and co-operate with vendor)
 + PBX (manage and co-operate with vendor)
 + TV meeting (video conference system)
 + Printer, Plotter, Multifunction devices, Projector (manage and co-operate with vendor)
 + Window system backup
 + Server room


• Education level:
 - Bachelor’s or University’s Degree in IT or Telecommunications.
 - Have one or more international certifications in IT filed is an advantage: Cisco/Microsoft/ ITIL/ ...
 - English or Japanese communication skills in both speaking and writing (Japanese is an advantage)

• Working experience:
 - Have experience in IT customer service: Hardware/Software, Network, Security door, PBX, TV meeting (video conference system), Windows system backup …
 - Have experience in Scripting and Task automation: Windows Script (VBS, PowerShell), Linux Script (Shell), Microsoft Office Script (Macro - VBA) is an advantage.

• Job skills:
 - Server system:
 + Deploy/Configure/Monitor/Diagnose/Troubleshoot server software and hardware problems.
 + Have knowledge in Windows Server 2003/2008/2012 OS.
 + Have knowledge in Domain, File Server, Virtual System, and Antivirus.
 - Infrastructure: Install and configure new computers and other IT equipment.
 - Network system: Have knowledge in TCP/IP for troubleshooting LAN and WAN network.
 - End-User support: Support end-user (onsite/remote/on phone) to resolve IT related problems.
 - Scripting and task automation is an advantage: Windows Script (VBS, PowerShell), Linux Script (Shell), Microsoft Office Script (Macro - VBA).
 Basic knowledge in WEB languages, SHAREPOINT platform.

• Soft skills:
 - Hardworking, attention to details and willing to learn new things.
 - Strong problem-solving skills.
 - Have the ability to work independently as well as part of the team.
 - Good report and document skill: PowerPoint, excel, word.
 - Flexible working time: can work in shift/over time/at weekend/on holidays.

- Fix Bonus & Performance Bonus
- Social and health insurance based on Vietnam regulation, and extra Insurance.
- Oversea training opportunities

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