Technical Customer Support Specialist

Overview
We are one of the largest and most successful FinTech startups in the industry, and our Client Support team is growing. As a diverse group of individuals in a dynamic team environment, we are helping to drive the success of a fast-paced and exciting new industry by consistently providing top-notch service in each interaction with our clients. If you are looking to join a company that empowers you to find creative solutions, we want to speak with you!

About the role
By providing outstanding service to our clients, you will aid in the establishment and growth of a variety of support areas related to our industry. We have a need for individuals with backgrounds in a multitude of related fields, including client verification and financial account access. All related experience is welcome, and previous work in a similar technical environment will prepare you best for this role.

Responsibilities
● Respond to our clients located around the world using email and live chat. Due to the global nature of our company, excellent spoken and written English is required.
● Communicate clearly and effectively with clients, colleagues, and management to quickly resolve issues and ensure high client satisfaction,
● Provide immediate response to technical questions or application-related issues, determining the scope and urgency of reported problems ranging in technical complexity
● Demonstrate flexibility with work assignments and schedule.
● Write code to implement elements on our client-facing platform, as well as maintain and refine existing Excel scripts/sheets.
● Design and develop data visualizations and other solutions to help colleagues and management arrive at meaningful insights using our data.

● Minimum 2 years experience in technical support role OR equivalent combination of education and experience
● Demonstrable experience on web development, IT or systems analysis.
● Experience in delivering technical solutions to streamline or automate processes and workflows for increased efficiency.
● Ideal candidate must be security and privacy focused.
● Experience working with APIs is a major plus.
● High level of English proficiency with proven ability to deliver a high level of client service.
● Demonstrated skills in conflict resolution, problem solving, and critical thinking.
● Experience working within a metrics-driven environment is an asset.
● Financial services industry experience would be an asset, but is not required.
● Exceptional time and self-management abilities, along with strong self-motivation skills.

Perks
We take a strong stance on providing a proper work-life balance, with the ability to work full-time either remotely or from our office in Ho Chi Minh City. The office has several additional benefits, such as catered lunches and snacks.

We offer a competitive compensation of between $3-5 USD/hour and will provide all required equipment for the role, along with covering any travel expenses that may be required during your training. Training will include all necessary knowledge and skills you will need to excel in your role.

What’s next
All candidates meeting our initial criteria will be required to take a skill assessment test. If you pass the assessment, you might go through different rounds of interviews with our recruiting team. All successful candidates are required to clear a criminal and employment background search.

- Laptop provided

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