Technical Customer Success Specialist

*) Responsibilities
- Act as the primary technical contact (live chat), deliver advanced technical troubleshooting and problem-solving solutions for business customers using the website builder product for their online stores
- Collaborate with Customer Support Agent and your team leader to figure out the issues and ensure the product is run effectively on the customer's website
- Work with the manager to solve critical issues by defining the problems, customer expectations, ensure their online store stability while using our products
- Work with technical managers and CS team leader when the additional support is needed
- Help create knowledge base content - this includes writing and updating existing articles, and create visual content as needed.

*) Requirements
- Minimum 2+ years’ experience in common web languages: HTML, CSS, and JavaScript
- Proficient understanding of client-side scripting and JavaScript frameworks, including jQuery
- Knowledge in the open-source system and the eCommerce system is a plus.
- Ability to communicate and interact effectively, in a professional manner with technical & non-technical staff (both verbal & written)
- Ability to quickly adapt to technology and/or application changes and business delivery priorities
- Driven, self-motivated, enthusiastic and with a “can-do” attitude
- Ability to work well under pressure and meet tight deadlines
- You’re passionate about eCommerce. Comfort in a startup environment as we move quickly and wear many hats in a dynamic environment.


*) Benefits
- Salary is commensurate with your skills. Salary range: $400 - $800 or negotiable
- Spa treatment weekly.
- Training activities from team leaders in technical support skills and a customer-centric mindset
- Working directly with foreign customers and colleagues, leverage your Business English Communication skills
- Opportunity to be promoted to a higher position
- The candidate can also pitch the ability to have an impact on multiple parts of the business and grow with us
- Working time: 8:30 AM - 12:30 AM, 2:00 PM - 6:00 PM Monday to Friday

- Compensation & Benefits Package:
- Clear vision of your career progress: performance review with potential for raise every 6 months
- Health insurance for team members

Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp