Team Manager, Branch Sales and Service - Retail Banking
Mức lương: Thỏa thuận
Đã hết hạn nộp hồ sơ - 387 lượt xem
Ngày cập nhật: 29/01/2020
Thông Tin Tuyển Dụng
Hình thức làm việc: Toàn thời gian
Chức vụ: Trưởng nhóm
Ngành nghề: Dịch vụ khách hàng, Bảo hiểm, Ngân hàng/ Tài chính
Mô tả công việc
Team size: 8 - 15 staffs
• Activate NTB clients, and set up and educate clients on remote channel usage i.e., online, Client Centre, ATM; Hand over client to Priority or Business Banking Team if required
• Address walk-in ETB clients’ (any segment) sales needs (may be from Service To Sales); Serve client on initial request and broaden to Next Best Conversation based on ETB analytics
• Direct and educate walk-in clients to use self-serve channels, and handle service requests via low-counters where requested by clients; Actively seek Service To Sales opportunities
• Open account/activate products
• Tag clients to the right segment. Refer respective business clients to BC Banking Team and Affluent to Priority Banking Team
• Fulfil basic service needs and pass on rest to Client Centre or CSM
• Motivate and develop the team to achieve agreed sales target
• Drive the team to cross-sell other individual banking products ; Mortgages, Payroll, CASA, Visa Debit Card, Bancassurance, etc
• Lead the team to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Operation of Financial Markets; Financial Crime Prevention; The Right Environment.]*
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters
• Activate NTB clients, and set up and educate clients on remote channel usage i.e., online, Client Centre, ATM; Hand over client to Priority or Business Banking Team if required
• Address walk-in ETB clients’ (any segment) sales needs (may be from Service To Sales); Serve client on initial request and broaden to Next Best Conversation based on ETB analytics
• Direct and educate walk-in clients to use self-serve channels, and handle service requests via low-counters where requested by clients; Actively seek Service To Sales opportunities
• Open account/activate products
• Tag clients to the right segment. Refer respective business clients to BC Banking Team and Affluent to Priority Banking Team
• Fulfil basic service needs and pass on rest to Client Centre or CSM
• Motivate and develop the team to achieve agreed sales target
• Drive the team to cross-sell other individual banking products ; Mortgages, Payroll, CASA, Visa Debit Card, Bancassurance, etc
• Lead the team to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Operation of Financial Markets; Financial Crime Prevention; The Right Environment.]*
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters
Yêu cầu ứng viên
• 3+ years of relevant experience in sales / customer service lead
• Highly results-driven, enthusiastic and self-motivated individual with strong time management skills
• Team player with initiative and assertiveness
• Excellent interpersonal and communication skills
• Passion for sales and providing excellent customer service, with ability to deal with people of all levels in complex and difficult situations
• Highly results-driven, enthusiastic and self-motivated individual with strong time management skills
• Team player with initiative and assertiveness
• Excellent interpersonal and communication skills
• Passion for sales and providing excellent customer service, with ability to deal with people of all levels in complex and difficult situations
Quyền lợi được hưởng
- 13th payment + Great package + Attractive commission
- Premium Healthcare plan for you and your dependents
- 18 days full paid leave a year ++
- Premium Healthcare plan for you and your dependents
- 18 days full paid leave a year ++
Cách thức ứng tuyển
Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp
Giới thiệu về công ty

STANDARD CHARTERED BANK
Hanoi Towers, Unit 8-01, 49 Hai Ba Trung, Hanoi, Vietnam
Người liên hệ: Human Resource Department
Hanoi Towers, Unit 8-01, 49 Hai Ba Trung, Hanoi, Vietnam
Người liên hệ: Human Resource Department
Standard Chartered operates in some of world’s most dynamic markets, leading the way in Asia, Africa and the Middle East. Its income and the number of employees have more than doubled over the last five years primarily as a result of organic growth and supplemented by acquisitions. Standard Chartered aspires ...Chi tiết
Standard Chartered operates in some of world’s most dynamic markets, leading the way in Asia, Africa and the Middle East. Its income and the number of employees have more than doubled over the last five years primarily as a result of organic growth and supplemented by acquisitions. Standard Chartered aspires to be the best international bank in its markets through leading by example to be the right partner for its stakeholders. The group now employs 80,000 people, representing 125 nationalities, in more than 1,750 branches and outlets located in over 70 countries. More than 90 per cent of its operating income and profits are from Asia, Africa and the Middle East. In Vietnam, Standard Chartered’s history can be traced back to 1904 when we opened the first branch in Saigon. We currently have three branches, in Hanoi and Ho Chi Minh City and are committed to growing our presence in Vietnam. Our investment in Vietnam is over US$ 100 million and we employ over 600 staffs. Standard Chartered provides a full suit of Wholesale Banking products and services to corporates and financial institutions. We expanded our service portfolio with the opening of Consumer Banking business to individuals and small and medium enterprises. Standard Chartered has very strong income momentum in Vietnam and expects this to accelerate over the next years as we develop our businesses. We want all our stakeholders to see us as The Right Partner- Leading by Example. We use our international expertise and bring our vast experience in other emerging markets to actively contribute to the development of the banking and finance sector in Vietnam. We also play an active role in the Vietnamese community and have demonstrated this by many social and charity activities Ẩn chi tiết
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STANDARD CHARTERED BANK
Địa chỉ: Hanoi Towers, Unit 8-01, 49 Hai Ba Trung, Hanoi, Vietnam
Quy mô: Hơn 50.000 nhân viên