Team Leader Officer, Collections

The role is responsible for managing delinquent customer accounts and accurate maintenance for all customer contacts by applying the appropriate Collections processes and strategies. This role provides service to all customer types by ensuring all necessary actions are conducted in a friendly and timely manner within agreed response time.

The main responsibilities include:
- Actioning delinquent accounts in line with approved Shinhan Collections strategies and processes
- Contacting customers (including but not limited at calling, visiting customer at customer’s site) and negotiating acceptable arrangements to clear delinquency with constraints of policy and legislation, relating to both credit risk and customer advocacy (face to face interviewing, calling, visiting customer site, working with local police…)
- Identifying and referring accounts that present non-standard, unacceptable or higher risk circumstances and providing necessary follow up or solution to settle arrears
- Handling litigation and enforcement process
- Developing or enhancing the operational procedure
- Ensure all services delivered comply with Shinhan audit, risk frameworks, policies, processes and standards and with legal and regulatory requirements.

- Bachelor degree in business related filed
- Prior working experience in Collections, Credit Assessment, Sales under Retail banking, Consumer Lending environment or Financial services industry
- Comprehensive knowledge of consumer banking practices and laws/ regulations governing financial institutions
- MIS, analytical, negotiation, influencing and investigation skills, good problem solving abilities and strong decision making
- Focus on customer and result-oriented
- Leadership, mentoring and coaching skills

- Bảo hiểm sức khỏe
- 16 ngày nghỉ phép
- Đào tạo nghiệp vụ

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