Team Leader Customer Service and Support - Hai Phong Office

Execute established processes and audit measures to support and meet customers’ requirements at an agreed level.
Liaise with other functional/departmental supervisors/ managers so as to understand all necessary aspects and needs of operational development, and to ensure they are fully informed of customer service objectives, purposes, and achievements.
Execute and adhere to customer service requirements from LPs/FAPs to Bookings, Cargo movement, Data Transmission, Invoicing.
Problem Resolution – ensure issues are tackled immediately and escalate to the Customer Service Supervisor when there is a potential cost impact.
Ensure periodic variances explanations are provided in a timely and accurate manner.
Streamline processes to achieve cost savings and ensure profitability
Continuously intensify the relationship in order to maintain and protect customers.
Periodic review of costs and revenue, conduct benchmarking exercises and ensure APLL continues to be competitive in the market place.
Continuously identify service gaps, make recommendations and implement solutions to enhance greater customer satisfaction.
Support and develop Vendor Logistics Program with the aim of deepening business relationships and securing new businesses.
Ensure management reports are timely and accurate. Generate sales leads to the Global/Regional account management team for business opportunities.

University degree
3 Year+ Experience in forwarding, logistics, import & export company
Good English communication in writing and speaking
Client-oriented, responsible, careful, detail

- Meals Allowance, 13th salary, Yearly Bonus-Salary Review, Wellness Program; Free coffee/tea/pantry
- Extra Insurance for employee & dependents, 16 AL days, Engagement activities d
- Varied kinds of training, from functional technical - soft skills; Career Development Program

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