Team Leader - Card Operations
Mức lương: Thỏa thuận
Đã hết hạn nộp hồ sơ - 134 lượt xem
Ngày cập nhật: 28/08/2019
Thông Tin Tuyển Dụng
Mô tả công việc
1. Working with departments, Card organizations and partner bank to solve complaints/inquiries and handle relevant tasks
- Manage billing disputes (chargebacks) related to credit
- Interact with customers (cardholders & merchants), organizations and international networks to resolve billing mattes
- Responsible handle serious complaints and submit related documents correctly and on time
- Responsible prepare, check and submit all reports to SBV/ VISA/ GPE exactly and accurately
- Process payment invoices with partner
2. Participate in company projects to develop product and card services
- Participate in system setting and testing
- Assist to projects involving Credit Card
- Supervise, update all processes, procedures, legal documents related to credit card back office
3. Supervise, manage team and system to achieve higher productivity and make sure staff follows procedure and timeline of the handling complaint process
- Involve recruitment credit card office staffs
- Monitor and follow up daily/ weekly/ monthly reports regarding card operations
- Manage customer experience and quality framework of cards operations
- Account management like re-issuance, replacements and other related card & statement activities
- Make a qualitative analysis to understand the situation of the problem and find logical solutions
- Manage billing disputes (chargebacks) related to credit
- Interact with customers (cardholders & merchants), organizations and international networks to resolve billing mattes
- Responsible handle serious complaints and submit related documents correctly and on time
- Responsible prepare, check and submit all reports to SBV/ VISA/ GPE exactly and accurately
- Process payment invoices with partner
2. Participate in company projects to develop product and card services
- Participate in system setting and testing
- Assist to projects involving Credit Card
- Supervise, update all processes, procedures, legal documents related to credit card back office
3. Supervise, manage team and system to achieve higher productivity and make sure staff follows procedure and timeline of the handling complaint process
- Involve recruitment credit card office staffs
- Monitor and follow up daily/ weekly/ monthly reports regarding card operations
- Manage customer experience and quality framework of cards operations
- Account management like re-issuance, replacements and other related card & statement activities
- Make a qualitative analysis to understand the situation of the problem and find logical solutions
Yêu cầu ứng viên
- From 3 years of experience in processing chargeback disputes of Card
- Deep knowledge of Card operations, credit card system and processes
- Experience in manage fraud/ dispute, chargeback unit experience
- Experience in managing a group of 2-3 people
- Good English skills
- Deep knowledge of Card operations, credit card system and processes
- Experience in manage fraud/ dispute, chargeback unit experience
- Experience in managing a group of 2-3 people
- Good English skills
Quyền lợi được hưởng
- Competitive salary & bonus
- Annual health check & private insurance
- Various internal & external classes to learn & explore
- Annual health check & private insurance
- Various internal & external classes to learn & explore
Cách thức ứng tuyển
Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp
Giới thiệu về công ty
HOME CREDIT VIETNAM
Phu Nu Building, 20 Nguyen Dang Giai, Thao Dien Ward, District 2, HCMC
Người liên hệ: HR Department
Phu Nu Building, 20 Nguyen Dang Giai, Thao Dien Ward, District 2, HCMC
Người liên hệ: HR Department
Home Credit Group (Home Credit B.V. and its subsidiaries) is a leading mass market consumer finance provider with €14.7bn of assets; which was established in 1997 in the Czech Republic. Since then it has experienced considerable growth in 11 countries including Rusia, Belarus, Czech republic, Slovakia, Kazakhstan, China, Việt Nam, ...Chi tiết
Home Credit Group (Home Credit B.V. and its subsidiaries) is a leading mass market consumer finance provider with €14.7bn of assets; which was established in 1997 in the Czech Republic. Since then it has experienced considerable growth in 11 countries including Rusia, Belarus, Czech republic, Slovakia, Kazakhstan, China, Việt Nam, India….. Our 120,000 employees serve more than 70 million customers. Home Credit Vietnam officially operated in Vietnam since 2009, is one of the leading companies in the consumer financial field with 3 outstanding benefits for customers: fast, convenient and friendly. Home Credit now has the headquarters in HCMC and representative offices in 10 provinces nationwide. In Vietnam market, Home Credit is now one of leading consumer finance companies. After 8 years of operation, Home Credit has built the network of 7,000 retail outlets in 63 cities and provinces nationwide. With more than 10,000 employees nationwide, Home Credit has served 6.63 million customers in Vietnam with 03 main products: Installment loans to buy motorbikes, Installment loans to buy consumer durables, and Cash loan. In addition, in order to create biggest convenience for customers to make payment, Home Credit has cooperated with many payment method providers, namely Payoo with 3,000 transaction points, MoMo with 4,000 transaction points, Viettel stores, postal system, and banks having transaction network nationwide. Ẩn chi tiết
Bạn đang xem tin việc làm Team Leader - Card Operations trong ngành được tuyển dụng tại bởi HOME CREDIT VIETNAM. HOME CREDIT VIETNAM đang cần tuyển 0 người nhân sự với hình thức làm việc: Toàn thời gian cố định. Yêu cầu kinh nghiệm Không yêu cầu. Website tìm việc làm timviec24h.vn cập nhật tin Team Leader - Card Operations cách đây lúc 25/09/2019 00:00:00. Người tìm việc lưu ý không nên đặt tiền cọc khi xin việc . Chúng tôi luôn cố gắng đưa tin tức tuyển dụng nhanh và chính xác nhất cho bạn.
Tìm thêm việc làm
HOME CREDIT VIETNAM
Địa chỉ: Phu Nu Building, 20 Nguyen Dang Giai, Thao Dien Ward, District 2, HCMC
Quy mô: 10.000-19.999 nhân viên
Việc làm tương tự
Team Leader - Card Operations
Mức lương: Thỏa thuận | Hạn nộp hồ sơ: Đã hết hạn nộp hồ sơ