Team Lead / Coach
Mức lương: Thỏa thuận
Đã hết hạn nộp hồ sơ - 85 lượt xem
Ngày cập nhật: 22/04/2019
Thông Tin Tuyển Dụng
Hình thức làm việc: Toàn thời gian
Chức vụ: Nhân viên
Ngành nghề: Dịch vụ khách hàng, Quản lý điều hành, Vận tải/Kho vận
Mô tả công việc
• Assist Supervisor in ensuring department goals are met
• Recommend solutions and service recovery to service concerns/problems
• Responsible in deploying staffing when necessary
• Ensure high service level when responding to customer’s enquiries
• Capable of handling and providing solutions to customer’s complaints timely and accurately
• Able to coordinate with relevant departments (e.g. Center, Hub, Brokerage, etc.) effectively
• Assist Supervisor in maintaining department procedures
• Assist to lead the group in day to day operations
• Assist to lead the group in the absence of the Supervisor
• Compile daily statistic reports
• Handle inbound calls where required to stay current with customer expectations
• Take escalated calls
• And any other duties assigned from time to time
• Recommend solutions and service recovery to service concerns/problems
• Responsible in deploying staffing when necessary
• Ensure high service level when responding to customer’s enquiries
• Capable of handling and providing solutions to customer’s complaints timely and accurately
• Able to coordinate with relevant departments (e.g. Center, Hub, Brokerage, etc.) effectively
• Assist Supervisor in maintaining department procedures
• Assist to lead the group in day to day operations
• Assist to lead the group in the absence of the Supervisor
• Compile daily statistic reports
• Handle inbound calls where required to stay current with customer expectations
• Take escalated calls
• And any other duties assigned from time to time
Yêu cầu ứng viên
• College Degree with at least 2 years of relevant experience
• Good communication and telephone skills
• Positive working attitude, initiative, patient and service oriented
• Able to work independently
• Microsoft skills is a pre-requisite
• Good communication and telephone skills
• Positive working attitude, initiative, patient and service oriented
• Able to work independently
• Microsoft skills is a pre-requisite
Quyền lợi được hưởng
- Attractive salary and bonus
- Health insurance and Social insurance regulated by Vietnam Labor Law
- Professional, dynamic working environment
- Health insurance and Social insurance regulated by Vietnam Labor Law
- Professional, dynamic working environment
Cách thức ứng tuyển
Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp
Giới thiệu về công ty
UPS VIETNAM
18A Cong Hoa, Ward 12, Tan Binh District, Hồ Chí Minh, Việt Nam
Người liên hệ: HR Department
18A Cong Hoa, Ward 12, Tan Binh District, Hồ Chí Minh, Việt Nam
Người liên hệ: HR Department
UPS is the world’s largest package delivery company and a global leader in supply chain and freight services. With more than a century of experience in transportation and logistics, UPS is a leading global trade expert equipped with a broad portfolio of solutions. Everyday we manage the flow of goods, ...Chi tiết
UPS is the world’s largest package delivery company and a global leader in supply chain and freight services. With more than a century of experience in transportation and logistics, UPS is a leading global trade expert equipped with a broad portfolio of solutions. Everyday we manage the flow of goods, funds and information in more than 200 countries and territories worldwide. Ẩn chi tiết
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UPS VIETNAM
Địa chỉ: 18A Cong Hoa, Ward 12, Tan Binh District, Hồ Chí Minh, Việt Nam
Quy mô: 100-499 nhân viên
Việc làm tương tự
Team Lead / Coach
Mức lương: Thỏa thuận | Hạn nộp hồ sơ: Đã hết hạn nộp hồ sơ