System Engineer
Mức lương: Thỏa thuận
Đã hết hạn nộp hồ sơ - 114 lượt xem
Ngày cập nhật: 11/01/2019
Thông Tin Tuyển Dụng
Mô tả công việc
This role provides technical support for Clients networks, websites and systems. The role must be able to work night shift (if required), be able to perform remote troubleshooting through diagnostic techniques and determine the best solution or escalate based on the issue and details provided. Good communication skills, teamwork, customer centric focus and the ability to work in a fast paced environment is required.
Technical tasks:
- Provide support to customer over the phone, email or chat and resolve their technical problems / requests in a timely manner
- Responsible for handling and troubleshooting client’s networks and systems - via phone, email, chat and remote
- Follow standard Service Desk process - accurately log requests and incidents using the Incident Management tool
- Manage open requests, incidents and escalate as required
- Maintain the customer servers, network configuration in all Staging, UAT, PROD environment
- Able to work in 3 different shifts (if required) with monthly rotation
o Day shift – from 6:00 AM to 2:30 PM (5 days a week)
o Evening shift – from 2:00 PM to 10:30 PM (5 days a week)
o Night shift – from 10:00 PM to 6:30 AM (5 days a week)
Quality improvement tasks
- Take initiative in improving on reporting, processes, workflow and client outcomes
- Identify possible risks throughout the process and properly communicate to related superiors for solutions
- Study and share new techniques, practice, tools and share for team members
Others
- Take initiative in self-improvement for professional and personal excellence
Technical tasks:
- Provide support to customer over the phone, email or chat and resolve their technical problems / requests in a timely manner
- Responsible for handling and troubleshooting client’s networks and systems - via phone, email, chat and remote
- Follow standard Service Desk process - accurately log requests and incidents using the Incident Management tool
- Manage open requests, incidents and escalate as required
- Maintain the customer servers, network configuration in all Staging, UAT, PROD environment
- Able to work in 3 different shifts (if required) with monthly rotation
o Day shift – from 6:00 AM to 2:30 PM (5 days a week)
o Evening shift – from 2:00 PM to 10:30 PM (5 days a week)
o Night shift – from 10:00 PM to 6:30 AM (5 days a week)
Quality improvement tasks
- Take initiative in improving on reporting, processes, workflow and client outcomes
- Identify possible risks throughout the process and properly communicate to related superiors for solutions
- Study and share new techniques, practice, tools and share for team members
Others
- Take initiative in self-improvement for professional and personal excellence
Yêu cầu ứng viên
Language: English competencies at level Conversational
Education background
- Bachelor of IT, Computer Science or relevant field
- Microsoft Certification or similar industry certification/qualification is highly regarded
Working experience
- Experience working in a customer support environment - phone, email, chat support
- Experience supporting server operating system
- Virtualisation/Cloud management (Azure, Amazon Web Services or Google Cloud)
- Backup Disaster Recovery
- VMware and Hyper-V
- Networking, firewalls configuration
- Active Directory/Security Structure
- Previous experience working in a managed service role is highly regarded
- E-commerce awareness
- Experience of working successfully in a team
Soft skills:
- Analytical skills and the ability to identify creative and possible solutions
- Logical thinking and problem-solving skills
- Communication skills
- The ability to work well in a team and individually
- The ability to adapt to changing situations, be focused on delivery while ensuring quality
- The ability to work under pressure and to tight deadlines
Attitudes
- High sense of responsibility
- Willingness to learn and share continuously
- Creative, innovative, and strive for continuous improvement
- Motivated in delivering top quality work
Education background
- Bachelor of IT, Computer Science or relevant field
- Microsoft Certification or similar industry certification/qualification is highly regarded
Working experience
- Experience working in a customer support environment - phone, email, chat support
- Experience supporting server operating system
- Virtualisation/Cloud management (Azure, Amazon Web Services or Google Cloud)
- Backup Disaster Recovery
- VMware and Hyper-V
- Networking, firewalls configuration
- Active Directory/Security Structure
- Previous experience working in a managed service role is highly regarded
- E-commerce awareness
- Experience of working successfully in a team
Soft skills:
- Analytical skills and the ability to identify creative and possible solutions
- Logical thinking and problem-solving skills
- Communication skills
- The ability to work well in a team and individually
- The ability to adapt to changing situations, be focused on delivery while ensuring quality
- The ability to work under pressure and to tight deadlines
Attitudes
- High sense of responsibility
- Willingness to learn and share continuously
- Creative, innovative, and strive for continuous improvement
- Motivated in delivering top quality work
Quyền lợi được hưởng
- Attractive salary package
- Premium healthcare package
- Everyday training opportunities
- Premium healthcare package
- Everyday training opportunities
Cách thức ứng tuyển
Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp
Giới thiệu về công ty
NITECO (VIETNAM) CO., LTD
Hanoi Head office: CLand Tower, 156 Xa Dan II, 14th Floor, Dong Da District, Hanoi, Vietnam; Ho Chi Minh City Office: Unit 2.3, 2nd floor, Etown 1, 364 Cong Hoa street, Tan Binh District, HCMC, Vietnam
Người liên hệ: HR Department
Hanoi Head office: CLand Tower, 156 Xa Dan II, 14th Floor, Dong Da District, Hanoi, Vietnam; Ho Chi Minh City Office: Unit 2.3, 2nd floor, Etown 1, 364 Cong Hoa street, Tan Binh District, HCMC, Vietnam
Người liên hệ: HR Department
Niteco Vietnam Co., Ltd. - The Employer of Choice Niteco is a fast-growing software development company, with offices in Sweden, UK, USA, Vietnam, Hong Kong and Australia. With more than 200 employees who come from 11 different nations, our company is truly international. Among the Niteco staff, 119 programmers are ...Chi tiết
Niteco Vietnam Co., Ltd. - The Employer of Choice Niteco is a fast-growing software development company, with offices in Sweden, UK, USA, Vietnam, Hong Kong and Australia. With more than 200 employees who come from 11 different nations, our company is truly international. Among the Niteco staff, 119 programmers are Episerver certified, making us the largest Episerver Premium Partner in the world. And as a Microsoft Gold Partner as well, Niteco’s 38 Microsoft certified developers readily create bespoke client solutions. In addition, Niteco specializes in CMS and e-commerce using Sitecore, WordPress, SiteVision, Virto Commerce, ImageVault, inRiver, Open Source and mobile technologies. Niteco believes in its workforce, building on the unique international capabilities to foster a work environment that empowers employees to achieve personal and professional excellence. BENEFITS AND WORKING ENVIRONMENT • Highly competitive remuneration package: attractive monthly salary with allowances (including allowance for employees with children under 03 years old, gas and telephone), 13th month salary, and additional performance bonus for top performers, high public holiday bonuses, and birthday gift, employee service award up to $1,000 for employees with 3+ years. • Attractive AON healthcare coverage including health and accident insurance in addition to basic insurances regulated by the Labor Code. Annual company summer vacation and team-building budget. • Potential opportunities for onsite work for international projects abroad. • Organized training and a support in building your career. • English-speaking, international and professional work environment: working with expatriates from a number of countries, state of the art working space with a wonderful view over the city skyline, modern facilities include computer dual 23.5” screens running recent versions of Windows 10, MS Office 2016, and Visual Studio, work station with 16 GB Ram, 256 GB SSD. • Western management style that is professional, dynamic, open minded, creative, supportive, friendly and encouraging feedback. • Company Management that regularly communicates Company’s strategy, development plan and new opportunities to employees. • An active workplace with many activities provided by the company and the Trade Union. • Diversified social and charity activities often organized by NICEF, Niteco Charity Engagement Foundation, to create opportunities for our young employees to raise funds and help people with difficulties in Vietnam. • Physical care environment where you are taken care, feeling relaxed and enjoying lots of leisure activities clubs such like badminton, ping pong, football, dancing, etc. Ẩn chi tiết
Bạn đang xem tin việc làm System Engineer trong ngành IT phần mềm được tuyển dụng tại Hà Nội bởi NITECO (VIETNAM) CO., LTD. NITECO (VIETNAM) CO., LTD đang cần tuyển 0 người nhân sự với hình thức làm việc: Toàn thời gian cố định. Yêu cầu kinh nghiệm Không yêu cầu. Website tìm việc làm timviec24h.vn cập nhật tin System Engineer cách đây lúc 29/12/2019 00:00:00. Người tìm việc lưu ý không nên đặt tiền cọc khi xin việc . Chúng tôi luôn cố gắng đưa tin tức tuyển dụng nhanh và chính xác nhất cho bạn.
Tìm thêm việc làm
NITECO (VIETNAM) CO., LTD
Địa chỉ: Hanoi Head office: CLand Tower, 156 Xa Dan II, 14th Floor, Dong Da District, Hanoi, Vietnam; Ho Chi Minh City Office: Unit 2.3, 2nd floor, Etown 1, 364 Cong Hoa street, Tan Binh District, HCMC, Vietnam
Quy mô: 100-499 nhân viên
Việc làm tương tự
System Engineer
Mức lương: Thỏa thuận | Hạn nộp hồ sơ: Đã hết hạn nộp hồ sơ