Support Services Specialist

As a global company with more than 125 years of expertise, UL works with customers and stakeholders to help them navigate market complexity. UL brings clarity and empowers trust to support the responsible design, production, marketing and purchase of the goods, solutions, and innovations of today and tomorrow. We connect people to safer, more secure, more sustainable products, services, experiences and environments – enabling smarter choices and better lives.

We employ more than 14,000 professionals who work in over 100 countries to deliver trusted expertise and insight through testing, inspection, certification, software, and advisory services. UL is a place that offers big growth possibilities. We encourage pushing boundaries, active curiosity and asking the tough questions – both in your day-to-day and as you grow your career with us. We know we’ll get great results this way, and you’ll be happier too, which is a win-win in our book. We are hiring a Support Services Specialist based in our CRS HCMC, based in District 7.

1.Responsible for project management with assigned clients and handle related activities.
2.Be a middleman between clients and inspectors, make sure the inspectors well understand the inspection criteria and make sure inspector will strictly follow the client requirement accordingly.
3.Coordinate with factories for inspection schedule. Confirming the inspection schedule with both clients and supplier or factory. Pass the booking form and relevant data for TC team for scheduling system input.
4.Quote to clients and input the cost in invoicing system.
5.Check with client for inspection specification and send to inspector in advance and coordinate with inspectors to solve any inspection relative issue.
6.For technical issue, consult technical expert for advice and then forward the messages to the related inspectors and make sure the inspectors well understand the message.
7.Translate the inspection criteria and requirement documents for inspection purpose, if necessary.
8.Review inspection reports and release to relevant parties. Answer any inquires following if any from clients.
9.Prepare weekly/monthly summary as requested by client. Prepare the monthly bill to client for payment collection.
10.File and update all necessary inspection document per requested in daily basic.
11.Handle client’s complaints independently or pass to relevant team to solve the complaint per the procedure.
12.Other tasks assigned by supervisor or manager

College or above with International trade or English discipline.
Excellent English reading and writing skill with CET-6 or above. Fluent in oral English will be preferred.
At least 2 years or above working experience in trading or merchandising field.
Independent business correspondence.
Good interpersonal skill and communication skill.
High Sense of responsibility.
Good computer skill, like MS office.
With manufactory experience will be preferred.

- 13th Month Payment
- Healthcare plan

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