Supply Chain Executive (Customer Service)

* Objective
- To improve the effectiveness of Yara’s structural design to meet targets.
- To maximize the effectiveness of Yara employees through assignment to positions where the capabilities of each individual employee are used to the fullest extent possible.
- To implement business plan and to achieve the best use of the presently available supply of manpower within Yara Vietnam

* Operation / Customer Services
- Handle sales order processing to delivery.
- Make sure customers clear all overdue debt before releasing delivery order.
- Calculate discount, rebate, bonus after trade campaign completed.
- Issue letters/notification to distributors for relevant matters (company policies, product changes notice, holiday notices, bonus notice, complaint reply…)
- Handling customer enquiries and requests professionally to maximize customers’ satisfaction.
- Update Customer Profile in the system.
- Improve bottom line results by collecting customer feedback for management review and/or suggesting ways to enhance work efficiency.
- Co-ordinate with Logistics and Planning, communicate to the customer about stock allocation or supply procedures.
- Developing customer service procedures, policies & standards.
- Take care all kinds of communication to customers.

1. English fluent both in speaking & writing
2. Bachelor Degree of Economic/Foreign Trade.
3. Experience from multi-national companies
4. Priority for candidates who have strong expertise on customer service
5. Good at
+ customer interaction
+ communication
+ Time management
+ Interpersonal
6. Smart & quick respond.
7. Characteristics: Mature, friendly, patient & customer oriented
8. Experience:
+ 3-4 years in Customer service is a must.
+ Experience in Logistics/Supply Chain is preferred.

- According to the company
- Social insurance, health insurance, unemployment insurance according to Labor Laws
- Professional and active working environment

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