Student Support Officer - British University Vietnam

Job Objectives:
To be the first level of contact between Academic Services Department at BUV and parents/students in order to streamline and improve our customer services. This position is also to support the department with tasks for course operation and administration.

Key responsibilities:
Student communication
- As a front desk officer, deal with all student queries. Responses are to be provided to students in a timely fashion and followed up
- Ensure the excellent provision of proactive and reactive student information services
Course Operations
- Prepare, monitor, and summarise attendance registers on a daily basis
- Manage student information systems
- Follow disciplinary actions and keep track of these to report to COS
- Send fee information and fee reminder to students and parents/ fee payers
- Conduct course feedback and prepare reports
- Prepare monthly updates to send to parents (attendance, disciplines, and Academic results if any)
- Support the admissions officer to manage UPP & Foundation courses during busy periods
Administrative tasks
- Ensure logistics for each classroom
- Stationary order for course office and faculty
- Logistic support academic events (orientation, parent’s day, student staff liaison meetings)
- Prepare purchase requests
Other tasks as assigned by/via line manager

• Qualified Vietnamese nationals
• Candidates must possess a Bachelor’s degree at least.
• At least 01 year experience in similar position in an international working environment
• Excellent written and verbal communication skills in both Vietnamese and English
• Excellent interpersonal, time management, and organizational skills
• Flexibility and cultural awareness
• Computer literacy in MS office applications (Words, Excel, Power Point, Outlook)

- Competitive salary and bonus
- 24/7 Accident and Health Insurance
- Friendly working environment

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