Student Services Officer

Report to: General Manager

POSITION SUMMARY
This position combines both sales and student services duties, and reports to General Manager. The amount of time for sales will be 60% and subjected to changes due to the growth of school’s volume. The position is located at CT2 Building, 234 Hoang Quoc Viet, Hanoi and the incumbent will be required to work 44 hours per week, Monday to Saturday morning, evening and weekend might be required.

KEY RESPONSIBILITIES
• Provide excellent consulting and customer services;
• Provide consultation to potential parents including school tour, information packs;
• Manage & follow up with Enquiry Record & Database;
• Manage and maintain the admissions system, policies and procedures;
• Prepare sales reports;
• Be responsible for the collection of tuition of the school: payment notices, reminders letters & calls…
• Handle customer’s complaints, complaint data and complaint report ;
• Maintain positive parents relations with emphasis on customer care;
• Maintain high quality of service towards all customers and prospects at all times;
• Ensure office environment is both functional and welcoming to prospective parents and students;
• Update students’ database and provide relevant reports weekly or when required;
• Do admin tasks: Studen P-file, documents in-out, bulletin news & letters;
• Assist with school meetings & events;
• Support with marketing activities, such as: taking photos, posting facebook.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
• Good knowledge in Sales in Education sector;
• Fluent in both spoken and written English and Vietnamese; no dialect accent;
• Comprehensive knowledge in the education market;
• Excellent organizational and communications skills (verbal and written);
• Strong interpersonal skills;
• Possess a caring & loving working manner;
• Ability to solve problems quickly and creatively;
• Intermediate expert with Microsoft Office, MKT skills & strategies;
• Ability to work independently, under pressure and overtime to meet deadlines.

REQUIRED EDUCATION & EXPERIENCE
• Bachelor Degree in MKT, English, Management or relevant fields;
• At least 1 year relevant working experience in internationals schools, Kindergartens & Education Centres.

- Year-end bonus, and salary promotion;
- Attending profession and soft skill training;
- Enjoy school fee’s discount and full scholarship policy for staff’s children;

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