Student Recruitment - Customer Service

British University Vietnam is looking for qualify candidate to fill the position Student Recruitment – Customer Service

Job type: Full-time – Fixed term/ contract
Location: Ecopark Township, Hung Yen
Job Objectives:

Provide high quality and proactive performance in recruiting new students to all programmes (English, Pre-University, Undergraduate, MBA) at British University Vietnam on annual basis by contact customers directly by telephone to make sales; or support Sales Executives by setting appointments or sending proposals. The role will involve working closely with clients, building close partnerships and helping their businesses grow by developing and delivering the best solutions possible. As well as generating as much revenue as possible, sales support executives can be expected to manage accounts and maintain client relationships, all through making and taking phone calls

Key responsibilities:

Supporting Sales Executives:

Using scripts, products knowledge and communication skills to generate sales and interests from leads provided by Student Recruitment & Marketing Department.
Managing, tracking and following up leads by calling to ensure the highest conversion rate from leads to enquiries.
Provide comprehensive information, handle inquiries and schedule appointments for prospective customers to meet Sales Executive at BUV.
Update product knowledge constantly through professional network, events, training sessions and materials.
Achieve targets and make the reports in a timely manner
Providing Customer Services:

Provide after-sales service to maintain relationship with existing customers, including making calls to follow up and invite them to BUV events. The aim is to keep their satisfaction at the highest level to achieve the highest rate of enrolment
Other tasks for supporting the team as assigned.

Job Requirements:

Vietnamese national
Holder of Bachelor’s degree in relevant discipline & preferably in Business or Foreign Languages
No experience required but preferably 01 year proven experience in a similar position with a background from a customer services or sales environment
Excellent communication skill with a strong sales aptitude including a clear, confident speaking voice and a friendly rapport with customers
Good selling skills, customer focus, and relationship building
Strong problem solving and analytical skills
Good in planning and especially in execution
Excellent written and verbal communication skills in both Vietnamese and English
Computer literacy in MS office applications (Word, Excel, PowerPoint, Outlook)

COMPETENCIES (BEHAVIORAL)

Professional
Proactive
Result-driven
“can do” attitude
Patience and persistence

Benefits:

Competative gross salary package (gross)
13th month salary + performance bonus per annum
Commission/ Incentive
Private premium accident and medical insurance
Annual leave, sick leave per annum
Education fee support for staff and dependants after a qualifying period
Opportunity to work within a professional and multi-cultural environment

Interested candidates should send an updated CV together with a recent photo, Cover letter in English and supporting documents to HR Department. We will invite short-listed candidates for interviews.

Contact details
Contact name: Human Resources Department
Method of contact : Email or post
Address: Ecopark township, Van Giang, Hung Yen

- Competitive salary and bonus
- 24/7 Accident and Health Insurance
- Friendly working environment

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