Student Engagement and Administrative Officer

KEY RESPONSIBILITIES

A) Finance administration
- Work with local suppliers, prepare contracts and paperwork needed for payment.
- Prepare casual staff contracts, timesheets, and supporting docs for payments to Vietnamese casual staff, staff per diems and reimbursements.

B) Customer Services
- Ensure accuracy and punctuality of communications to students and parents.
- Communicate a clear and deep understanding of SEUP products, student processes, policies, procedures and guidelines.
- Actively contact current students and parents before, during and after the course.
- Give advice on course re-enrolment to increase retention.
- Arrange meetings or counselling sessions for students or parents.
- Provide accurate and full translation.
- Conduct Placement Testing and act as translator.
- Actively promote SEUP products.

C) Teen Program Specific Duties:
- Support to recruit, train, supervise and advise Teaching Assistants (TAs).
- Organise the TAs’ schedule and check that their timesheets are accurately completed.
- Monitor teacher feedback on the TAs and to resolve issues as required.

D) Administration Support
- Provide day-to-day administrative support for Centre Manager and Teachers.
- Assist in the day-to-day operations of the Independent Learning Centre (ILC).
- Understand all tasks of other staff within the team to cover their jobs when they are on leave or work in shift.
- Provide administrative support for marketing and events.
- Make arrangements and provide administration for staff travel.
- Other duties that may be required by Centre Manager.

BENEFITS
- Unique opportunity to work within a multi-lingual, multi-cultural environment with creative and innovative committed colleagues.
- Attractive salary package with base salary starting from VND 13,800,000 gross per month, plus allowances
- 13th month Tet bonus
- Private premium medical insurance
- 20 days annual leave, 10 days sick leave per annum
- Education fee support for staff dependants after a qualifying period

TO FIND OUT MORE
For further information about this role, please click on the link below:
http://careers.rmit.edu.vn/vn/en/job/576728/student-engagement-and-administrative-officer-da-nang-campus

HOW TO APPLY
http://careers.rmit.edu.vn/vn/en/job/576728/student-engagement-and-administrative-officer-da-nang-campus
Click on the ‘Apply Now’ link. Applications close on 23 June 2019

KEY SELECTION CRITERIA
- A relevant Bachelor Degree.
- At least 3 years’ experience in customer service and administration roles.
- Well-developed and demonstrable interpersonal skills.
- Highly organised, detail oriented and able to handle multiple tasks simultaneously in a fast-paced environment.
- Excellent customer service
- Excellent verbal and written communication skills.
- Demonstrated ability to work independently and as part of a team.
- Experience using database systems, experience in sales and customer services in the education industry.
- Experience working with a wide range of suppliers, contractors, production houses, and event agencies regarding supplier contract management, performance evaluation and OHS.

English proficiency requirements
- If English is not your native language then you will be required to demonstrate a minimum English language proficiency standard at a BULATS Upper Intermediate level (BULATS score 60), equivalent to IELTS (General) 5.5. RMIT Vietnam will require you to complete a BULATS test to assess your level of English before an offer of employment can be made.

- Premium healthcare plan for you and your family

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