Student Engagement & Administrative Coordinator (HN)

RMIT VIETNAM
RMIT Vietnam, an entity of RMIT University, has campuses in Ho Chi Minh City and Hanoi since 2001. We provide internationally recognised, high-quality, education and professional training for students, clients and the community, and assist in the development of human resources capability in Vietnam and the region by hosting students from Australia and many other countries.

THE ROLE
This role is the main contact point in the School of English & University Pathways (SEUP) catering to the general customer service enquiries of prospective and current corporate clients, current English students and their parents. This role is responsible for providing information about student progress, attendance, results and materials, offering advice and resolving complaints or issues to a high standard exceeding customers’ expectation.
This position is also responsible for recruiting, scheduling, training and supervising Teaching Assistants (TAs). This position is expected to have regular contact with parents to ensure that these relationships are well maintained and that issues are dealt with quickly and effectively.
This position also has responsibility for providing administrative support for the day-to-day operations of the New Initiatives program.

KEY ACCOUNTABILITIES

Student Engagement & Administrative Coordinator:
• Develop new guidelines and procedures to set up any New Initiative programs, including procedures for communication with students and parents. Provide advice and recommendations on improvements to administrative procedures and processes across the School.
• Point of contact and coordinator between the potential and current corporate clients and SEUP in order to develop and maintain client relationships and provide professional and high standard customer service.
• Administrative tasks for corporate classes such as placement testing, Opening & Closing ceremony, student reports, course consultation, resolving class issues and complaint,etc…
• Coordinate with stakeholders and student volunteers to lead and organize events and activities relating to open days, orientation, Teen programs, IELTS preparation programs, and other English programs.
• Manage all assets of New Initiative programs and any new English programs. The management includes loan process system, asset reports, transfer, disposal, purchase of replacement and new additional items, and maintenance services.

Teen & IELTS Program Specific Duties:
• Recruit, train, supervise and advise Teaching Assistants (TAs) of the Teen & IELTS Program to ensure they perform their role to the best of their ability.
• Actively guide TAs with the delivery of classes, workshops and activities within the guidelines of RMIT New Initiatives Programs.
• Organise the TAs’ schedule and check that their timesheets are accurately completed. Supervise TAs and support them to manage difficult situations. Cover for sick or late TAs (as needed).
• Actively contact current students and parents before, during and after the course regarding attendance issues, At Risk students, missed exams, end of course exclusion, teachers’ feedbacks, failed students, operational changes, deadlines and other administrative communications.
• Provide accurate and full translation of written and spoken information from English to Vietnamese or vice versa.

KEY SELECTION CRITERIA
• A relevant degree.
• At least 3 years’ experience in customer service, administrative or sales-oriented role.
• Excellent written and verbal communication skills, with the ability to communicate effectively on regulatory matters but with sensitivity to the need of students.
• Excellent customer service skills with ability to liaise with and influence a range of diverse stakeholders.
• Well-developed interpersonal skills, including negotiation, liaison, and cross-cultural communication; the ability to convey complex information, ideas and concepts clearly and efficiently to a variety of different audiences.
• Excellent team player along with the ability to work independently.
• Excellent organisational and time management skills. Prior experience in effectively using and updating CRM or Sales management tool is desirable.
• Demonstrated ability to analyse, interpret and evaluate information.

BENEFITS
o Unique opportunity to work within a multi-lingual, multi-cultural environment with creative and innovative committed colleagues.
o Attractive salary package with base salary starting from 15,700,000 gross/month
o Meal allowance VND 680,000; Clothing allowance VND 416,666 gross per month
o 13th month Tet bonus
o Private premium medical insurance
o 20 days annual leave, 10 days sick leave per annum
o Potential education fee support for staff dependents after a qualifying period
o Please note that this is a one-year-contract position

English proficiency requirements
English is the language of teaching and communication at RMIT Vietnam. If English is not your native language then you will be required to demonstrate a minimum English language proficiency standard equivalent to IELTS (General) 5.5 or Linguaskill 150 (or equivalent, as outlined in the Recruitment, Selection and Onboarding Guidelines). RMIT Vietnam will require you to complete a Lingual Skill test to assess your level of English before an offer of employment can be made.

How to apply
Please follow the below link for further information and click on the ‘Apply Now’ button. Applications close on 21 February 2020.
http://careers.rmit.edu.vn/vn/en/job/585713/student-engagement-administrative-coordinator-hn

* To be eligible for this position you must be a Vietnamese citizen. Applications received from non-Vietnamese candidates will not be considered.

- 13th month salary
- Premium healthcare plan for you and your family
- 20 days full paid leave per year

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