Student Communications Advisor

The role

Reporting directly to the Head of Communications Vietnam, the Student Communications Advisor manages the delivery of the University’s communications to students in Vietnam. The position requires a considerable level of engagement across the University, advising stakeholders on content creation and communications counsel, coordinating its delivery across multiple channels and reporting for stakeholder engagement and continuous improvement. Our students are our customers and we put in every effort to ensure an incredible student experience.

The position works with others in the UniComms team to share information and collaborate – both across teams and campuses in Vietnam, and with our Student Communications colleagues in Australia.

Key responsibilities

Stakeholder Management

Build strong collaborative relationships with professional and academic stakeholders in the University across Vietnam campuses and with Melbourne
Work closely with stakeholders to identify early the opportunities and the need for support to communicate effectively with students, aligning with the Spotlight strategy.
Report back to stakeholders regularly with metrics and success, including student feedback cycles, and look for continuous improvements throughout the cycle.
Develop and update internal stakeholder maps on which engagement strategies can be based

Strategic Communications Planning and Development

Work with stakeholders to develop a coordinated schedule of high-impact student communication campaigns throughout the semester, ensuring students receive the right information at the right time
Design student communication campaigns together with Student Communication Channel Owner(s)
Advise stakeholders on the deployment of these campaigns across multiple students-facing channels, ensuring communications are aligned with the University’s key messages and branding, and follow best practices
Create, edit and approve communication content before it’s published to ensure strategic prioritisation of messages
Provide advice to Head of Communications regarding student issues and opportunities for communications
Oversee management of existing student channels as well as potentially develop new ones to continually monitor and improve the student experience (based on data).
Build and maintain working relationships with students and student groups to identify student success stories, and when required, write news stories.

Project Management

Act as the UniComms central point of communication planning for projects/initiatives where the impact is primarily on VN students
Provide high-level coordination and support to enable effective communication to students during project implementations.

To be successful in this position, you will demonstrate

A tertiary qualification in professional communication, public relations, corporate communication.
At least three years of experience working in a communications environment, with a strong background in coordinating and delivering communications projects and campaigns across multiple channels.
Excellent communication skills, both written and oral, in English and (an advantage) in Vietnamese, communicating with precision and with sensitivity to the need for clear and unambiguous communication with students.
Sound professional writing and editing skills and a keen eye for detail.
Excellent organisational and planning skills, along with strong stakeholder management and relationship building skills including negotiation and influencing skills.
Ability to collect, analyse and synthesise information into context and deliver solutions and deal with complex situations or changes.
A good team player with ability to work effectively in teams or autonomously.

English proficiency requirements

If English is not your native language then you will be required to demonstrate a minimum English language proficiency standard at an Advanced level (Linguaskill (Business) 170 or IELTS (General) 6.5. RMIT Vietnam will arrange Linguaskill test for you to assess your level of English before an offer of employment can be made.

Benefits

Unique opportunity to work within a multi-lingual, multi-cultural environment
Attractive salary package with salary range starting from VND28,100,000 gross per month
Meal allowance VND 680,000; Clothing allowance VND 416,000 gross per month
13th month Tet bonus
Private premium medical insurance
20 days annual leave, 10 days sick leave per annum
Education fee support for staff dependants after a qualifying period

How to apply

Click on the ‘Apply Now’ link. Applications close on 31st December 2019
http://careers.rmit.edu.vn/vn/en/job/584690/student-communications-advisor

- Premium healthcare plan
- 20 days full paid leave per year

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