Student Advisor - Ho Chi Minh City
Mức lương: Thỏa thuận
Đã hết hạn nộp hồ sơ - 332 lượt xem
Ngày cập nhật: 12/02/2020
Thông Tin Tuyển Dụng
Hình thức làm việc: Toàn thời gian
Chức vụ: Nhân viên
Ngành nghề: Dịch vụ khách hàng, Giáo dục/Đào tạo, Kinh doanh/Bán hàng
Mô tả công việc
ABOUT THE DEPARTMENT/TEAM
The Teaching Centre in Vietnam has identified ambitious expansion plans for the coming years. In line with these plans, the Sales and Customer Management team will be having the critical task of delivering growth in sales volume. We may also have an expanding examinations operation facilitating the taking of UK examinations, this is in accordance to our plan to grow our IELTS and APTIS customer base. Our customers engage with us face-to-face, online, through email and via the phone, and the National Sales Manager will lead the team to ensure an efficient and effective level of service.
WHAT YOU WILL BE DOING AND WHY
As a Student Advisor, you will need to provide customer service and learning support to Adult myClass learners during the course of their studies with the British Council and achieve lesson consumption and re-registration target. You will work as part of the Adult academic team in supporting the administration of myClass processed and systems, as well as contributing to the development and implementation of myClass strategy.
WHAT IS INTERESTING ABOUT IT
You will act as British Council’s ambassador and provide top quality services to all customers. You can take pride in the fact that you will be part of a team that enables the British Council to meet its objectives and gives all our customers an exceptional experience. You will also be able to join regular professional development, training and skills programmes to develop your experience and skills.
For more information please see the Role profile.
The Teaching Centre in Vietnam has identified ambitious expansion plans for the coming years. In line with these plans, the Sales and Customer Management team will be having the critical task of delivering growth in sales volume. We may also have an expanding examinations operation facilitating the taking of UK examinations, this is in accordance to our plan to grow our IELTS and APTIS customer base. Our customers engage with us face-to-face, online, through email and via the phone, and the National Sales Manager will lead the team to ensure an efficient and effective level of service.
WHAT YOU WILL BE DOING AND WHY
As a Student Advisor, you will need to provide customer service and learning support to Adult myClass learners during the course of their studies with the British Council and achieve lesson consumption and re-registration target. You will work as part of the Adult academic team in supporting the administration of myClass processed and systems, as well as contributing to the development and implementation of myClass strategy.
WHAT IS INTERESTING ABOUT IT
You will act as British Council’s ambassador and provide top quality services to all customers. You can take pride in the fact that you will be part of a team that enables the British Council to meet its objectives and gives all our customers an exceptional experience. You will also be able to join regular professional development, training and skills programmes to develop your experience and skills.
For more information please see the Role profile.
Yêu cầu ứng viên
The ideal candidate should have:
- at least 2 years working experiences in customer services and have knowledge and experience of working in an educational context.
- excellent communication skills in both English & Vietnamese.
It will be an advantage if you have some sales experiences.
For further information please see Role Profile and British Council Generic Behaviours
*Employment Benefits
- Payband 4/H (From VND15,360,000 per month)
- 21 days of Annual Leave per annum, 15 days public holidays (combination of Vietnam and UK public holidays)
- Performance bonus and 13th month salary
- Group Insurance Program including Personal Accident Insurance and Health Insurance for 24 hour/day for you and your family members (Eligible spouse and children only)
- Professional development opportunities
The British Council offers an international working environment and growth prospects for the future as part of a rapidly expanding organisation.
Start date: as soon as possible
Closing Date: 25 February 2020 (23:59 UK time)
For more information about the role and to apply, please visit our jobs portal through this link: https://tinyurl.com/VIE-SCM-0030e
(Please note that priority will be given to applicants who apply on our Jobs Portal)
The British Council is committed to equality, diversity and inclusion. We welcome applications from all sections of the community. We guarantee an interview to disabled candidates who meet the essential criteria.
Valuing diversity is essential to the British Council’s work. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to try and avoid unjustified discrimination, recognising discrimination as a barrier to equality of opportunity, inclusion and human rights.
All staff worldwide are required to ensure their behaviour is consistent with our policies.
The British Council is a full member of Keeping Children Safe (KCS) and has achieved level 1 child safe certification. We believe that all children have the right to be protected from all forms of abuse as set out in article 19, UNCRC, 1989 and that every child matters - everywhere in the world. In line with the British Council's Child Protection policy, any appointment is contingent on thorough checks including criminal record checks, in line with legal requirements.
- at least 2 years working experiences in customer services and have knowledge and experience of working in an educational context.
- excellent communication skills in both English & Vietnamese.
It will be an advantage if you have some sales experiences.
For further information please see Role Profile and British Council Generic Behaviours
*Employment Benefits
- Payband 4/H (From VND15,360,000 per month)
- 21 days of Annual Leave per annum, 15 days public holidays (combination of Vietnam and UK public holidays)
- Performance bonus and 13th month salary
- Group Insurance Program including Personal Accident Insurance and Health Insurance for 24 hour/day for you and your family members (Eligible spouse and children only)
- Professional development opportunities
The British Council offers an international working environment and growth prospects for the future as part of a rapidly expanding organisation.
Start date: as soon as possible
Closing Date: 25 February 2020 (23:59 UK time)
For more information about the role and to apply, please visit our jobs portal through this link: https://tinyurl.com/VIE-SCM-0030e
(Please note that priority will be given to applicants who apply on our Jobs Portal)
The British Council is committed to equality, diversity and inclusion. We welcome applications from all sections of the community. We guarantee an interview to disabled candidates who meet the essential criteria.
Valuing diversity is essential to the British Council’s work. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to try and avoid unjustified discrimination, recognising discrimination as a barrier to equality of opportunity, inclusion and human rights.
All staff worldwide are required to ensure their behaviour is consistent with our policies.
The British Council is a full member of Keeping Children Safe (KCS) and has achieved level 1 child safe certification. We believe that all children have the right to be protected from all forms of abuse as set out in article 19, UNCRC, 1989 and that every child matters - everywhere in the world. In line with the British Council's Child Protection policy, any appointment is contingent on thorough checks including criminal record checks, in line with legal requirements.
Quyền lợi được hưởng
- Bonus 13th salary and Performance bonus
- Health and Accident Insurance
- 21 days annual leave and 15 public holidays a year
- Health and Accident Insurance
- 21 days annual leave and 15 public holidays a year
Cách thức ứng tuyển
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Giới thiệu về công ty
THE BRITISH COUNCIL IN VIETNAM
20 Thuy Khue, Tay Ho, Hanoi
20 Thuy Khue, Tay Ho, Hanoi
The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by ...Chi tiết
The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust. We work with over 100 countries across the world in the fields of arts and culture, English language, education and civil society. Last year we reached over 80 million people directly and 791 million people overall including online, broadcasts and publications. Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body. Ẩn chi tiết
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THE BRITISH COUNCIL IN VIETNAM
Địa chỉ: 20 Thuy Khue, Tay Ho, Hanoi
Quy mô: 100-499 nhân viên
Việc làm tương tự
Student Advisor - Ho Chi Minh City
Mức lương: Thỏa thuận | Hạn nộp hồ sơ: Đã hết hạn nộp hồ sơ