Student Accounts Coordinator

We are seeking a Student Accounts Coordinator who be responsible for overseeing all transactions, communications, and management regarding student accounts.

** Scope of Work
Working within the Academic Operations team and reporting to the university’s Registrar, the Student Accounts Coordinator will serve a critical role in supporting students and their families in processing student financial requirements. The Student Accounts Coordinator will also collaborate closely with the Finance team.

** Roles and Responsibilities
• Calculate tuition, residential and other fees based on financial aid packages and other financial information
• Generate requests for payment for students per the payment timelines established by the university
• Collaborate with Finance team to confirm payments and notify students/families
• Notify Registrar of timely payment or delays in order to determine eligibility for course and residential enrollments
• Work with Registrar to handle any requests for special circumstances, leaves or withdrawals and manage students’ accounts accordingly
• Support the development of a student billing/accounts receivable system and help monitor and refine the system over time
• Work with the university Finance Team to ensure the cohesion of the billing processes with Fulbright’s finance systems
• Develop policies and processes as needed with the Academic Operations team

** Other duties
• Contribute to team effort by welcoming new and different work requirements, explore new opportunities to enhance team’s services, and help others accomplish their jobs satisfactorily as and when needed.

** Education
• Bachelor’s Degree in Accounting, Finance, Business Administration, Education or other relevant fields
** Experience
• 1-3 years previous work experience, preferably in a university setting

** Knowledge, Skills and Abilities
• Proficiency in spoken and written Vietnamese and English
• Knowledge of financial management functions
• Value and commit to integrity and confidentiality
• Strong analytical, administrative and project management skills
• Customer-service orientation, with strong communication skills to work with students and their families on sensitive financial matters
• Flexibility and adaptability to thrive in our start-up environment

** What we offer
• A full network of supportive colleagues
• A dynamic, innovative and professional working environment
• Competitive salary and high-end insurance schemes
• Generous annual leave entitlement
• English speaking environment
• Opportunities to participate in public talks, workshops, seminars, as well as other fun activities at Fulbright
• Opportunity to be one of passionate team members who share the same belief in the transformative power of education and see the unique opportunity in creating a new university.

- Competitive salary and high-end insurance schemes
- A dynamic, innovative and professional working environment where English is our functional language
- Excellent opportunities to attend workshops, seminars, and public talks organized by the university

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